TCN and Prodigal unite to support call centers with cloud and AI technologies

Logos for Prodigal and TCN

Things that are better together:

Chocolate and peanut butter (hello, Reese’s egg season!).

Road trips and great music.

And now: Prodigal and TCN!

Prodigal, the pioneer of consumer finance intelligence, and TCN, the leading provider of cloud-based call center technology, are partnering to dramatically improve consumer finance contact center efficiency and results.

Here’s how we help

Today’s collections call centers face multiple challenges, including:

  • Hiring and retaining representatives
  • Managing shifting regulatory requirements
  • Meeting new consumer preferences
  • Rising financial delinquencies

Both TCN and Prodigal are committed to using technology to address these issues, easing stress on agents and contact center leaders and benefiting consumers.

Together our solutions streamline outdated call center workflows:

  • Simplify dialing
  • Offer self-payment options
  • Deliver omnichannel communications for customers
  • Coach agents to success
  • Automate agent call notes
  • Boost quality assurance and compliance adherence
  • ...and more!

These improvements allow agents to focus on customers and conversations, improving interactions and financial outcomes for everyone.

What it means for you

Our partnership makes integration easy, and our existing customers are grateful for the benefits:

"We appreciate the easy integration between TCN and Prodigal, allowing us to focus on maximizing revenue cycle performance for our customers.”

-Janett Carbajal, Director of Customer Service, Annuity Health

The future of contact centers

The Wall Street Journal recently cited McKinsey and Co.’s finding that by 2030, 25% of the work done in US jobs could be automated. 

TCN and Prodigal are leading the way by using technology to support - not replace - agents working in call centers through the collections process.

“We continuously turn account intelligence into specific, actionable recommendations for consumer finance teams. This is a perfect match for TCN’s commitment to improving the call center experience from the inside out."

-Shantanu Gangal, Prodigal CEO and co-founder.

We’re excited to bring the modern call center to your team, transforming the consumer finance experience for agents, leaders, and customers.

Read the official press release here.