Prodigal’s solutions are built for lending and borrowing and trained on consumer finance interactions to support representative productivity, compliance and audit workflows, and keep customers satisfied.
increase in rep productivity
increase in QA cost efficiency
increase in first-call resolution
Improve borrower experiences.
Positive borrower experiences can increase loyalty and repayment rates. How can you make sure your customer service representatives bring empathy and effectiveness to every loan interaction without being on every call?
Do more with less.
Like every other industry, loan servicing is feeling the pinch of low unemployment rates, leading to difficulty hiring and retaining employees. You need the right tools to turn every customer service representative into a superstar, even if your team stays lean.
Reduce customer complaints.
Borrowers have a lot at stake. Making sure customer representatives are clear and empathetic during every call reduces the risk of complaints. And when concerns do happen, solutions to support comprehensive record-keeping safeguard your team and your customers.
“With Prodigal, it’s like every agent has a supervisor or buddy guiding them, so they always succeed. You also see standardization of notes across the board. Regulators see that thoroughness and consistency and don’t go digging for potential concerns. Especially in highly regulated industries, it’s essential."