Resources

Become a Prodigal pro.

You’ve got questions? We’ve got answers. Lots of ‘em!

Check out information specific to your business and learn how Prodigal helps consumer finance teams boost efficiency, improve compliance and QA coverage, and turn every agent into a top performer.
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Auto Finance
Collections
Healthcare
Banking & Lending

Blogs

All
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Blogs
June 2, 2023

Humans of Prodigal bonus edition: Fantasy Premier League

The humans of Prodigal put together our own fantasy Premier League! How did it turn out?
Read now
Banking & lending
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Blogs
June 1, 2023

Recap: Managing consumer complaints webinar

Our webinar on managing consumer complaints had one big takeaway - you need a human-led, AI-powered process for effective capture and remediation.
Read now
All
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Blogs
May 31, 2023

ProVoice is now ProInsight

We're renaming ProVoice to ProInsight - all the AI-powered functionality our consumer finance teams love, with room to grow into the future.
Read now
See all

Case studies & e-books

Collections
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Case studies & e-books
May 16, 2023

Gatestone sets the compliance and QA standard with ProInsight, leading the competition

See how Gatestone achieved efficient QA work with just 3 team members thanks to ProInsight.
Read now
Collections
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Case studies & e-books
May 15, 2023

Finally able to reduce QA headcount and realize 4X ROI

See how a 30-year industry leader cut QA headcount and streamline manual processes.
Read now
Banking & lending
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Case studies & e-books
May 4, 2023

How improving agent productivity supports key banking outcomes

Learn more about how to improve productivity as a way to meet banking contact center goals: experience, revenue, compliance, and more.
Read now
See all

One-pagers

Collections
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One-pagers
June 2, 2023

AI-powered banking complaints management to reduce risk and increase customer satisfaction

Banks struggle with complaints management from identification and capture through root cause analysis. AI-powered solutions are here to help.
Read now
All
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One-pagers
May 16, 2023

Outdated call center ops, meet automated context and clarity.

Enhance consumer finance conversations. Boost agent performance. Reduce complaints and compliance risk. Simplify it all with Prodigal.
Read now
All
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One-pagers
January 18, 2023

ProNotes for analyzing and summarizing your calls

Note-taking is tedious, time-consuming and outdated. But, read how Pronotes can tackle all of that for you.
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Events & webinars

Banking & lending
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Events & webinars
June 6, 2023

American Bankers Association Risk & Compliance Conference

Meet Scott Hamilton in San Antonio, TX at the ABA Risk & Compliance Conference to learn about how Prodigal can improve your complaints process and reduce risk.
Check it out
Banking & lending
|
Events & webinars
May 31, 2023

Discover the key to recognizing and effectively handling consumer complaints

Explore how to boost customer satisfaction and compliance by mastering your complaints management process.
Check it out
All
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Events & webinars
May 17, 2023

Prodigal was at Finovate Spring

Connect with Shantanu from Prodigal and learn how you can take your business to the next level.
Check it out

Blogs

Auto finance
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Blogs
May 17, 2023

The buzz at AFS East 2023

What we heard at Auto Finance Summit East this year, including fintech's impact and digitizing operations, agent training, and sub-prime financing troubles.
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Auto finance
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Blogs
April 6, 2023

How to improve auto loan servicing

Transform auto loan servicing by understanding borrower conversations and extracting actionable insights to prioritize accounts and prevent delinquencies.
Read now
Auto finance
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Blogs
March 8, 2023

Recap: The top threats to auto finance ops and how to solve them

What's coming down the pipe for auto finance? Rising delinquencies and labor shortages - but there are solutions.
Read now

Case studies & whitepapers

No items found.

One-pagers

Auto finance
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One-pagers
July 1, 2022

Prodigal for auto finance

Collect efficiently while delivering a great customer experience. Prodigal’s AI-powered applications help auto lenders maximize productivity, ensure compliance, and improve customer service.
Read now

Events & webinars

Auto finance
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Events & webinars
May 4, 2023

Prodigal was at Auto Finance Summit 2023

Did you miss the event? You can still set up a time and understand how our AI-powered solutions will revolutionize your revenue performance.
Check it out
Auto finance
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Events & webinars
March 1, 2023

Find out how industry experts handle threats to auto finance operations

Explore how to handle the top threats to auto finance operations, including labor constraints, rising delinquencies, interest rate pressure, changing customer expectations, and pressure to optimize and automate
Check it out

Blogs

Collections
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Blogs
May 24, 2023

MCC 7322 - Star Wars stormtrooper, or debt collections merchant code?

Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?
Read now
Collections
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Blogs
May 15, 2023

The buzz at GLCCA 2023

Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.
Read now
Collections
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Blogs
May 12, 2023

The buzz at CRS 2023

Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.
Read now
See all

Case studies & e-books

Collections
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Case studies & e-books
May 16, 2023

Gatestone sets the compliance and QA standard with ProInsight, leading the competition

See how Gatestone achieved efficient QA work with just 3 team members thanks to ProInsight.
Read now
Collections
|
Case studies & e-books
May 15, 2023

Finally able to reduce QA headcount and realize 4X ROI

See how a 30-year industry leader cut QA headcount and streamline manual processes.
Read now
Collections
|
Case studies & e-books
March 8, 2023

FFAM360 uses Prodigal ProAssist and ProNotes and increases payment discussions 12%

After implementing all three of Prodigal’s applications, FFAM saw a fast lift in several key effectiveness metrics.
Read now
See all

One-pagers

Collections
|
One-pagers
June 2, 2023

AI-powered banking complaints management to reduce risk and increase customer satisfaction

Banks struggle with complaints management from identification and capture through root cause analysis. AI-powered solutions are here to help.
Read now
Collections
|
One-pagers
December 14, 2022

Infographic: Early-stage collections performance

We analyzed 250M+ calls and found several interesting and actionable insights. Check out our infographic and find out how your operations might compare.
Read now
Collections
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One-pagers
July 4, 2022

Prodigal for collections

Prodigal’s applications are trained on consumer finance conversations and AI-powered to support your agents and managers, meet compliance and QA requirements, and streamline workflows so your team can collect more.
Read now
See all

Events & webinars

Collections
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Events & webinars
May 5, 2023

Maximize collection and recovery outcomes at CRS 2023

Connect with James and Scott from Prodigal and learn how our AI-powered solutions will revolutionize your revenue performance.
Check it out
Collections
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Events & webinars
May 4, 2023

The Great Lakes just got greater with this year's GLCCA Annual Conference

Prodigal's Rosie Pufpaf was at GLCCA to show how to get ahead of the collections competition by modernizing your team's workflows.
Check it out
Collections
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Events & webinars
April 27, 2023

Master the art of hiring and retaining top collection agents

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Blogs

Healthcare
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Blogs
May 22, 2023

Prodigal and Revenue Cycle Associates team up to modernize RCM

Healthcare RCM innovator Revenue Cycle Associates teams up with Prodigal to improve patient experience and client results with AI-powered solutions.
Read now
Healthcare
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Blogs
March 13, 2023

The buzz at HFMA RCC

We overheard revenue cycle management conversations about consumerism, big tech, and AI in healthcare at the HFMA RCC conference.
Read now
Healthcare
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Blogs
March 6, 2023

Better rev cycle management collections benefit patients - and everyone else

Better rev cycle management practices benefit healthcare providers, administrators, and call center managers and agents, while also improving patient care.
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Case studies & e-books

Healthcare
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Case studies & e-books
July 28, 2022

Agent productivity and patient experience

Download and get started with best practices for improving your healthcare contact center operations.
Read now
Healthcare
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Case studies & e-books
April 7, 2022

Improving the patient financial experience

In this white paper, you’ll learn about three massive challenges facing patient financial services providers, and how accurate insight can support RCM management in new and exciting ways.
Read now
See all

One-pagers

Healthcare
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One-pagers
June 10, 2022

Prodigal for healthcare

Move empathy to the top. Prodigal’s AI-powered workflow automation solutions, built to accurately analyze financial conversations, help create a more effective call center that achieves higher payment rates without sacrificing patient satisfaction.
Read now
See all

Events & webinars

No items found.
See All

Blogs

Banking & lending
|
Blogs
June 1, 2023

Recap: Managing consumer complaints webinar

Our webinar on managing consumer complaints had one big takeaway - you need a human-led, AI-powered process for effective capture and remediation.
Read now
Banking & lending
|
Blogs
May 16, 2023

The buzz at Fintech Nexus

Fraud and credit invisibility were two huge topics at Fintech Nexus 2023 in New York, where we saw the impact of disrupting consumer finance.
Read now
Banking & lending
|
Blogs
May 11, 2023

The secret to improving banking complaints management

Managing customer complaints causes major headaches for banks and other lenders. What should you look for in solutions to help?
Read now
See all

Case studies & e-books

Banking & lending
|
Case studies & e-books
May 4, 2023

How improving agent productivity supports key banking outcomes

Learn more about how to improve productivity as a way to meet banking contact center goals: experience, revenue, compliance, and more.
Read now
Banking & lending
|
Case studies & e-books
January 14, 2023

How banks & lenders can acquire borrower insights to improve operations

Download our white paper and see how forward-thinking lenders can analyze 100% of their borrower calls with Prodigal's AI-powered ecosystem and acquire lending insights to improve operations.
Read now
See all

One-pagers

Banking & lending
|
One-pagers
June 30, 2022

Prodigal for banking & lenders

Make your reps shine. Prodigal’s solutions are built for lending and borrowing and trained on consumer finance interactions to support representative productivity, compliance and audit workflows, and keep customers satisfied.
Read now
See all

Events & webinars

Banking & lending
|
Events & webinars
June 6, 2023

American Bankers Association Risk & Compliance Conference

Meet Scott Hamilton in San Antonio, TX at the ABA Risk & Compliance Conference to learn about how Prodigal can improve your complaints process and reduce risk.
Check it out
Banking & lending
|
Events & webinars
May 31, 2023

Discover the key to recognizing and effectively handling consumer complaints

Explore how to boost customer satisfaction and compliance by mastering your complaints management process.
Check it out
Banking & lending
|
Events & webinars
May 4, 2023

Prodigal joined the biggest ideas in fintech at Fintech Nexus

Meet Marc Cataldo and learn how Prodigal is transforming the way consumer finance teams learn from customer conversations.
Check it out
See all
Modernize your call center

Ready to chat when you are.

Ready to modernize your call center, rescue your agents so they can focus on customer happiness, and streamline your operations? We’d be thrilled to show you how Prodigal can help you do it.
hello@untitledui.com
+1 (555) 000-0000
100 Smith Street
Collingwood VIC 3066 AU
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