Resources from Prodigal

Sep 21, 2022

Halsted Financial Services partners with Prodigal to elevate customer experiences.

Discover how Halsted's agents are having more personalized conversations with each customer using real-time agent assistance.

Success Stories

Sep 13, 2022

FFAM360 and Prodigal Enable Agents to Get Real Results with ProAssist

After implementing all three of Prodigal’s applications, FFAM saw a fast lift in several key effectiveness metrics.

Success Stories

Aug 4, 2021

Top Creditor Rights' Firm Increases Share Of Audited Calls From 2% To 100%

Since adopting ProVoice, this leading collections law firm has revolutionized its call auditing process by automating QA workflows to eliminate legal costs associated with incorrect dispositions.

Success Stories

Jul 16, 2021

Rash Curtis Increases In-Call Time by 30% with ProNotes

Using Prodigal's AI-driven, real-time call summary assistant, ProNotes, Rash Curtis & Associates empowered its agents to cut down on their wrap-up time, ultimately realizing a 30% increase in daily call time.

Success Stories

Jul 16, 2021

FFAM360 Slashes Compliance Audit Time by 90% with ProVoice

Since adopting ProVoice, FFAM360 has cut the compliance audit and call scoring time by 90%. FFAM360 manages a large agency network and uses ProVoice to standardize and analyze data across eight different sources.

Success Stories

Apr 19, 2021

Leading Healthcare Collections Agency Slashes After-Call Wrap Time By 50%

ProNotes, the automated note-taking solution, offered a massive boost to collector's productivity. The agency saw a reduction of wrap time by over 50% for most agents within 2 weeks of the launch.

Success Stories

May 27, 2020

Using Prodigal’s trend analytics, Unifin could identify aggressive behavior from agents and coach them

Unifin was able to incentivize recommended behaviors among its agents swiftly

Success Stories

May 27, 2020

Optio radically transformed call reviews and realized significant cost-savings

With Prodigal's AI-driven speech analytics, Optio is able to analyze 100% of calls to ensure compliant and highly effective collection operation

White Papers

Oct 5, 2022

Transforming Insights: From Old-School Analytics to High-Performance Intelligence

Discover how AI and machine learning can help you turn conversations into a wealth of intelligence — and transform the way you think of analytics.

White Papers

Oct 5, 2022

Agent Performance and Loan Servicing: How Productivity Supports Key Outcomes

Learn more about how to improve productivity as a way to meet banking contact center goals: experience, revenue, compliance, and more.

White Papers

Sep 28, 2022

Why Should Debt Collectors Use Real-Time Agent Assistance?

Learn more about why real-time assistance and collections work so well together to optimize agent and consumer experience — and results.

White Papers

Jul 28, 2022

Agent Productivity and Patient Experience

Download and get started with best practices for improving your healthcare contact center operations.

White Papers

Jun 30, 2022

Prodigal for Lenders

Get started with AI Automation for your loan servicing and collections contact center. Download our product benefits PDF and understand how we can help.

White Papers

Jul 1, 2022

Prodigal for Auto Lenders

Reduce operational costs while enhancing consumer experience. Download PDF & discover how Prodigal can help you become a smart and data-driven auto lender.

White Papers

Jun 10, 2022

Prodigal for Healthcare

Get started with AI Automation for your Revenue Cycle Management operations. Download this one-pager PDF and discover the proven benefits of our solutions.

White Papers

Apr 27, 2022

Prodigal for Fintech

Want to explore the capabilities of AI for your Fintech customer servicing and collections operations? Download this one-pager PDF to understand how Prodigal can help.

White Papers

Apr 11, 2022

ProVoice Overview PDF

Want to learn more about our QA and compliance automation platform? Download the one-pager PDF and get a complete overview of minimizing compliance risk with AI and speech analytics.

White Papers

Apr 11, 2022

ProNotes Overview PDF

Want to learn more about our note-automation platform? Download the one-pager PDF of ProNotes and get a complete overview of how it enhances agents' performance.

White Papers

Apr 7, 2022

Improving the Patient Financial Experience

In this white paper, you’ll learn about three massive challenges facing patient financial services providers, and how accurate insight can support RCM management in new and exciting ways.

White Papers

Apr 19, 2021

An Intelligent Solution to Accelerating Agent Productivity

Understanding how agents spend their time in a day is critical to the profitability of any debt collection business. Typically, agents lose 25% of the time in taking notes after talking to the customer.

White Papers

Jul 15, 2020

Over half the debt collection agencies thrived under COVID-19

ARM survey of U.S. based debt collection agencies