I’ve analyzed over 300 million consumer finance conversations just like the ones you have every day.
Introducing consumer finance intelligence
Outdated operations, meet elevated context and clarity.
Wherever you are in consumer finance - lending, collecting, servicing, or healthcare RCM - the daily obstacles of customer and patient communications are universal. Systems that (kind of) worked 30 years ago aren't enough today.
You've got a better option: artificial intelligence to streamline your work and transform your strategies.
We call it consumer finance intelligence — welcome to your future.
I get smarter by the second so you maximize every minute.
Prodigal’s AI Intent Engine, the brains behind our solution suite, has been trained on over 300 million consumer finance conversations just like the ones your team has every day. The more customer connections you make, the more our AI Intent Engine learns, optimizing the work you do every day, and delivering insights to transform the way you do it.
First, I guide your agents through conversations.
Having learned from analyzing over 300 million calls, I know firsthand that your success relies upon productivity, efficiency, and the efficacy of your teams’ conversations. To facilitate and elevate, I leverage all my real-time and post-call learnings to coach your agents through every call they make or take.
Then, I analyze and summarize conversations.
Note-taking is tedious, distracting, and worst of all, it's a customer experience-killer. I analyze every conversation your agents have, and deliver a clear, complete summary that rescues their connection with the customer and ensures higher quality on all future interactions.
Finally, let’s help you with QA and deliver strategic insights.
Catching compliance exceptions and automating QA scoring for every single conversation at 4X the speed? No problem.
But even better, I analyze every call, text, email, and chat to give you a deep understanding of what your customers need right now and how you can make it happen.
Today, nearly one in five U.S. borrowers has engaged with Prodigal, and it’s only the beginning. Teams like yours have to rely on stale, months-old data like credit scores and payment histories and technology that has never delivered on its promises. Generative AI trained specifically to support consumer finance teams is here to change all that. We won’t be satisfied until you, and every other loan lifecycle company out there, experiences the power of AI-supported communication and insights.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Record-high payments and rising delinquencies are making auto finance servicing and collections harder. But Prodigal’s AI-powered applications automate and simplify your processes by analyzing omnichannel communications to help your team keep payments current and repossessions low.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
I help you boost payments and lift agent performance.
Capture and act on what's happening in your customers' financial lives right now to improve segmentation and prioritization. Track and coach agents in real time to power revenue, streamline slow and incomplete QA workflows, and automate tedious note-taking so your agents can focus on effectiveness.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation and provide the most human, authentic, and effective experience possible.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
I ease patient payments with fresh insights and new solutions.
Ensure an empathetic and informed omnichannel experience for patients by analyzing conversations and proactively designing solutions. Train your agents to respond to insurance denials and billing and benefit questions in real time, all of the time.
Transform customer complaints into fully compliant customer delight.
Empower your agents to focus solely on building authentic, engaging, and effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster and provide the best experience for customers.
I deliver current information so you can transform lending strategies.
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising interest rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Auto Finance
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Collections
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically human and highly informed first call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.
Healthcare
Maximize any size team. Do more with fewer agents
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.
Transform customer complaints into fully compliant customer delight.
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Software integrations can be clunky and complicated. We’ve solved for that too. Our custom APIs are developed with your current tech stack in mind, ensuring simple, seamless, and successful product syncs with platforms and tools you already use.
Safe & secure
I protect and secure your data.
You can rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance and are PCI DSS certified. We maintain up-to-date processes and controls with regular audits by internal and external parties.
Testimonials
"ProNotes is great from a compliance perspective. You see standardization of notes across the board. Regulators see that thoroughness and consistency and don’t go digging for potential concerns. Especially in highly regulated industries, it’s essential."
Tim Collins
Chief Compliance Officer at InDebted
“Prodigal is powerful. It's helped us identify opportunities to fix compliance gaps, train agents, and increase productivity.”
Neeraj Mendiratta
CEO at KnovaOne
“Prodigal’s notes automation makes servicing operations more efficient and effective.”