+ 21%

Collections Yield

+ 44%

Agent Productivity

- 35%

Call Reviews Time

Maximize Collection Revenue

Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.

Account Prioritization

Propensity Score

Channel Planning

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Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Wrap Time Analytics

Shift Planning & Load Balancing

Real-time Prompts

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Optimize Operational Efficiency

Improve agent productivity and collections efficiency using a modern analytical suite.

Wrap Time Analytics

AI-Assisted Call Summaries

Real-time Prompts

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Minimize Compliance Risk

Leverage natural language speech AI models to analyze every borrower interaction for regulatory compliance and procedural adherence.

100% Call Monitoring (FDCPA, TCPA Checks)

Client Services & Reporting

Agent Scorecards

Read More

10 Mn

Monthly Interactions

45

Call Summary Tags

25+

Customers

Collections Industry Loves Prodigal

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


‍

Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


‍

Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia Lawrence

QA Manager,
‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


‍

Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


‍

Clint Daoud

Executive Vice President,

Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


‍

Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


‍

Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


‍

Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


‍

Phil Cooper

Director of Compliance,

Optio Solutions

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil Cooper

Director of Compliance,
Optio Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


‍

Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

QA Manager,
‍Sequium Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


‍

Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


‍

Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


‍

Clint Daoud

Executive Vice President,

Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


‍

Neeraj Mendiratta

CEO,

KnovaOne

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
‍Empire Credit and Collection

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


‍

Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


‍

Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"

Phil Cooper

Director of Compliance,
Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


‍

Phil Cooper

Director of Compliance,

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


‍

Chris Schumacher

CEO,

Optio Solutions

"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


‍

Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


‍

Scott Collins

Director, IT,

Action Collection

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

QA Manager,
‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


‍

Clint Daoud

Executive Vice President,

Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


‍

Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


‍

Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


‍

Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


‍

Phil Cooper

Director of Compliance,

Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil Cooper

Director of Compliance,
Optio Solutions

Trusted By Dozens of Customers

Request a 1:1 Demo

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Awards And Recognitions

G2 High Performer Summer 2020

Software Integrations

Latest From Prodigal

Announcements
Dec 5, 2020

An Intelligent Solution to Accelerating Agent Productivity

Understanding how agents spend their time in a day is critical to the profitability of any debt collection business. Typically, agents lose 25% of the time in taking notes after talking to the customer. Introducing ProNotes - an AI solution to automate note-taking and eliminate after-call wrap time to boost agent productivity. Now your agents can spend more time talking to the borrowers and collecting money!

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ARM Industry
Dec 5, 2020

Prodigal Powers RMAi 2021 Annual Conference with Gold Sponsorship

Prodigal is Gold Sponsoring the RMAi 2021, the flagship receivables management industry annual conference. The event takes place from April 12 - 15 at ARIA, Las Vegas.

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ARM Industry
Dec 5, 2020

Top 3 consumer debt stories for ARM industry from 2020

Our take on the top consumer lending stories from 2020 its impact on the wider credit market and debt collection ecosystem.

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Announcements
Dec 5, 2020

FFAM360 Improves Productivity 10x with Prodigal

Prodigal is excited to announce its partnership with the FFAM360, a world-class organization that provides financial solutions that address all phases of the credit and revenue lifecycle. Prodigal’s industry-leading compliance suite powered by advanced speech AI allows FFAM360 to QA and review calls 10x faster.

Read More
ARM Industry
Dec 5, 2020

Quantitative Analysis of Communication Frequency Under New CFPB Rules

With the new CFPB rules in place, we looked at the collections industry data to see how the rulings impact the way agencies collect. It was startling to find out that agencies will lose out on 15% of their attempt volume. That is part of the impact of the latest ruling.

Read More
ARM Industry
Dec 5, 2020

un-WRAP Productivity

Understanding how a collector executive spends her day is vital to the long term success of the team and the profitability of the business. After finishing the call, a collector on an average takes 45 seconds; however, it doesn’t tell the entire story.

Read More
Life at Prodigal
Dec 5, 2020

Why Joining Prodigal Was the Right next Step for Me?

Come June this year, I was all set to leave my job as a VC at Chiratae and head out for my MBA at the Chicago Booth School of Business. Little did we know that this summer will bring about one of the most profound humanitarian crises the world has ever seen.

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Announcements
Dec 5, 2020

Prodigal Recognized as ‘High Performer’ in the G2 Summer 2020 Speech Analytics Report

Prodigal recognized as ‘High Performer’ in the G2 Summer 2020 Speech Analytics Report

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Industry Affiliations

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