I get smarter by the second so you maximize every minute of the day.

Prodigal’s AI Intent Engine, the brains behind our three real-time and post-call applications, ProAssist, ProNotes, and ProVoice, was designed specifically with next-gen call center productivity, optimization, and customer happiness in mind. All three applications are great individually, but unstoppable when working in tandem, constantly training and powering our AI Intent Engine.

First, I guide your agents through calls.

Having learned from analyzing over 250 million calls, I know firsthand that your success relies upon productivity, efficiency, and the efficacy of your teams’ conversations. To facilitate and elevate, I leverage all my real-time and post-call learnings to coach your agents through every call they make or take.

Then, I analyze and summarize calls.

Note-taking is tedious, time-consuming and outdated. I can tackle all of that for you. By meticulously analyzing every call your agents make, I can surface the most important sound bites and provide an at-a-glance summary detailing actionable insights to ensure higher quality on all future calls.

Finally, let’s make sure you’re QA compliant.

After calls, I analyze and score complete conversations. I bucket and score objective compliance questions and bubble up any specific parts of calls that might require follow-up. This way you can turn all of your agents into fully compliant top performers in half the time while simultaneously eliminating compliance risks.

See our 3 applications

Auto finance

Make repayment less tricky. Make customers’ delight more sticky.

With labor challenges, rising interest rates—with less inventory—and inflation making auto loan repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.

Prodigal for Auto finance

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.

Prodigal for Auto Finance

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

Prodigal for Auto Finance

Collections

Less talking and typing. More focus on customers.

Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.

Prodigal for Collections

Collections

Less talking and typing. More focus on customers.

Prodigal for collections

Collections

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation and provide the most human, authentic, and effective experience possible.

Prodigal for collections

Healthcare

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.

Prodigal for Healthcare

Healthcare

Maximize any size team. Do more with fewer agents.

Prodigal for healthcare

Healthcare

Less talking and typing. More focus on patients.

Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to patients. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard and that their issues are handled with empathy and care. Train your agents to respond to insurance denials and billing and benefit questions in real time, all of the time.

Prodigal for healthcare

Banking & Lending

Transform customer complaints into fully compliant customer delight.

Empower your agents to focus solely on building authentic, engaging, and effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster and provide the best experience for customers.

Prodigal for Banking & Lending

Lending

Transform customer complaints into fully-compliant customer delight

Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.

Prodigal for lending

Lending

Transform customer complaints into fully-compliant customer delight

Prodigal for lending

Prodigal for auto finance

Auto finance

Make repayment less tricky. Make customers’ delight more sticky.

With labor challenges, rising interest rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

Prodigal for Auto Finance

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

Prodigal for Auto Finance

Prodigal for collections

Collections

Less talking and typing. More focus on customers.

Prodigal for collections

Collections

Less talking and typing. More focus on customers

Collections

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.

Prodigal for collections

Prodigal for healthcare

Healthcare

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically human and highly informed first call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.

Healthcare

Maximize any size team. Do more with fewer agents

Prodigal for healthcare

Healthcare

Less talking and typing. More focus on patients.

Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.

Prodigal for healthcare

Prodigal for banking & lending

Lending

Transform customer complaints into fully compliant customer delight.

Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster, and provide the best experience for customers.

Prodigal for lending

Banking & Lending