+ 21%

Collections Yield

+ 44%

Agent Productivity

- 35%

Call Reviews Time

Maximize Collection Revenue

Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.

Account Prioritization

Propensity Score

Channel Planning

Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Wrap Time Analytics

Shift Planning & Load Balancing

Real-time Prompts

Optimize Operational Efficiency

Improve agent productivity and collections efficiency using a modern analytical suite.

Wrap Time Analytics

AI-Assisted Call Summaries

Real-time Prompts

Minimize Compliance Risk

Leverage natural language speech AI models to analyze every borrower interaction for regulatory compliance and procedural adherence.

100% Call Monitoring (FDCPA, TCPA Checks)

Client Services & Reporting

Agent Scorecards

10 Mn

Monthly Interactions

45

Call Summary Tags

25+

Customers

Collections Industry Loves Prodigal

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia Lawrence

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil Cooper

Director of Compliance,
Optio Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

QA Manager,
Sequium Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
Empire Credit and Collection

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"

Phil Cooper

Director of Compliance,
Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil Cooper

Director of Compliance,
Optio Solutions

Trusted By Dozens of Customers

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Awards And Recognitions

G2 High Performer Summer 2020

Software Integrations

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Industry Affiliations