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Meet our Team at RMAi Annual Conference 2023. RSVP Here!
Turn consumer finance conversations into outcomes.
Boost Customer Experience
Supercharge Revenue
Ace Your Audits
Trusted By Industry Leaders
Optimize Collection Operations
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Power Agent Results
Keep agents focused on delivering great experiences, achieving key revenue outcomes, and avoiding risk, all without adding training time.
Real-time prompts and advice
Stronger AI for constant improvement
Easy implementation of new compliance rules
Optimize Collection Operations
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Unlock Agent Productivity
Power your agents and improve customer experiences with the first ever note-automation AI that reduces after-call wrap time and increases time in call.
Call Notes Summarization
Standardized Notes for Workflow Automation
Faster Compliance Audits
Maximize Collection Revenue
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Minimize Compliance Risk
Analyze every interaction without adding QA resources. Automate call review, identify trends, and uncover opportunities — while acing every audit.
100% Call Monitoring (FDCPA, TCPA Checks)
Client Services & Reporting
Agent Scorecards
Consumer Finance Leaders Love Prodigal
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”
Neeraj Mendiratta
CEO,
KnovaOne
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia
QA Manager,
Sequium Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"
Phil Cooper
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”
Neeraj Mendiratta
CEO,
KnovaOne
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
See our customer success, by the numbers.
25%
Average increase in agent productivity
50%
Decrease in after-call wrap up time
$10,000
Estimated dollar savings dollars per agent per year
$1.5M
Total savings a collection agency with 120 agents saved annually
10M
Monthly Interactions
300+
Call Summary Tags
60+
Customers
Request a Demo
In this 20-minute personalized, online demo, you'll learn how Prodigal can maximize your revenue & productivity.
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool. ”
Clint Daoud
Executive Vice President,
Unifin Inc.
Unifin Inc.
Software Integrations
Awards And Recognitions
G2 High Performer Winter 2023
Latest From Prodigal
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Industry Affiliations
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