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Turn consumer finance conversations into outcomes.

Boost Customer Experience
Supercharge Revenue
Ace Your Audits 

Trusted By Industry Leaders

spring_oaks
assist phone conversation

Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Done

Wrap Time Analytics

Done

Shift Planning & Load Balancing

Done

Real-time Prompts

Power Agent Results

Keep agents focused on delivering great experiences, achieving key revenue outcomes, and avoiding risk, all without adding training time.

Done

Real-time prompts and advice

Done

Stronger AI for constant improvement

Done

Easy implementation of new compliance rules

assist phone conversation
woman on the phone

Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Done

Wrap Time Analytics

Done

Shift Planning & Load Balancing

Done

Real-time Prompts

woman on the phone

Unlock Agent Productivity

Power your agents and improve customer experiences with the first ever note-automation AI that reduces after-call wrap time and increases time in call.

Done

Call Notes Summarization

Done

Standardized Notes for Workflow Automation

Done

Faster Compliance Audits

man on the phone

Maximize Collection Revenue

Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.

Done

Account Prioritization

Done

Propensity Score

Done

Channel Planning

Minimize Compliance Risk

Analyze every interaction without adding QA resources. Automate call review, identify trends, and uncover opportunities — while acing every audit.

Done

100% Call Monitoring (FDCPA, TCPA Checks)

Done

Client Services & Reporting

Done

Agent Scorecards

man on the phone

Consumer Finance Leaders Love Prodigal

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia Lawrence

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia

QA Manager,
Sequium Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”


Neeraj Mendiratta

CEO,

KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."

Joshua

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity.”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

See our customer success, by the numbers.

25%

Average increase in agent productivity

50%

Decrease in after-call wrap up time

$10,000

Estimated dollar savings dollars per agent per year

$1.5M

Total savings a collection agency with 120 agents saved annually

Char Bubble

10M

Monthly Interactions

tag

300+

Call Summary Tags

Clients Love Us

60+

Customers

Request a Demo

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Software Integrations

Awards And Recognitions

High performer 2022 medal

G2 High Performer Fall 2022

Tech Crunch Awardbad credit logocbs news awardWired awardinside arm awardAccountsRecovery.Net Award

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Industry Affiliations

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Industry Affiliations

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