Increase your profits today with operational intelligence customized for you. Power your future with fresh strategic intelligence to maximize impact and revenue.
Lift payments with targeted digital engagement. Prioritize accounts based on fresh information. Transform agent performance across the board. The customer connections you make every day are the key to raising revenue with better strategies.
Prioritizing account outreach by propensity score can save you time and raise revenue. But most models rely on information that’s dated and expensive. What if you could look at what’s happening in your customer accounts right now to get real-time scores to drive your strategy?
Digital engagement strategies can be nearly twice as effective when you know the right time, day, message, channel, and frequency to contact your customers. By analyzing your own customer contact history, you can identify the best plan for every account.
Relying on manual complaints capture risks both regulatory compliance and customer satisfaction. Safeguarding both with sophisticated automation and intelligence to identify and rank complaints lets you work to resolve and prevent them.
Intelligence to automate compliance exceptions and QA scorecards that deliver better-than-human accuracy in X the time.
Intelligence to automate compliance exceptions and QA scorecards that deliver better-than-human accuracy in a fraction of the time.
Slash handle time and let your team focus on your customers by incorporating after-call notes with AI that understands context and content.
With high staff turnover and mixed performance, you need a way to coach every agent to the top. Real-time, responsive agent assistance slashes ramp time 50% and supports peak performance across your team.
Since using Prodigal, I get the transparency across my business that gives me peace of mind."
With Prodigal, we’re confident that we’re catching 100% of all issues and we no longer have to search for a needle in a haystack since we can zoom in on problematic calls or issues immediately.”
Prodigal is powerful. It's helped us identify opportunities to fix compliance gaps, train agents, and increase productivity."