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Boost Customer Experience
Supercharge Revenue
Ace Your Audits
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Keep agents focused on delivering great experiences, achieving key revenue outcomes, and avoiding risk, all without adding training time.
Real-time prompts and advice
Stronger AI for constant improvement
Easy implementation of new compliance rules
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Power your agents and improve customer experiences with the first ever note-automation AI that reduces after-call wrap time and increases time in call.
Call Notes Summarization
Standardized Notes for Workflow Automation
Faster Compliance Audits
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Analyze every interaction without adding QA resources. Automate call review, identify trends, and uncover opportunities — while acing every audit.
100% Call Monitoring (FDCPA, TCPA Checks)
Client Services & Reporting
Agent Scorecards
Average increase in agent productivity
Decrease in after-call wrap up time
Estimated dollar savings dollars per agent per year
Total savings a collection agency with 120 agents saved annually
Monthly Interactions
Call Summary Tags
Customers
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool. ”