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Automate Wrap Time.
Maximize Agent Productivity.

A Single Platform For AI-Powered Workflow Automation Across Your Organization

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Trusted By Industry Leaders

Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Done

Wrap Time Analytics

Done

Shift Planning & Load Balancing

Done

Real-time Prompts

Automated Notes for debt collection agents

Automate Note Taking

Supercharge your agents with the first ever note-automation AI that eliminates after-call workflows & increase in-call time.

Done

Call Notes Summarization

Done

Standardized Notes Across All Agents

Done

Faster Compliance Audits

Minimize Compliance Risk

Leverage natural language speech AI models to analyze every borrower interaction during loan servicing for regulatory compliance and procedural adherence.

Done

100% Call Monitoring (FDCPA, TCPA Checks)

Done

Client Services & Reporting

Done

Agent Scorecards

Compliance Supervision Dashboard

Maximize Collection Revenue

Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.

Done

Account Prioritization

Done

Propensity Score

Done

Channel Planning

Rising collections revenue with the learning of AI

Maximize Collection Revenue

Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.

Done

Account Prioritization

Done

Propensity Score

Done

Channel Planning

Optimize Collection Operations

Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.

Done

Wrap Time Analytics

Done

Shift Planning & Load Balancing

Done

Real-time Prompts

Collection Operations Overview Dashboard

Collections Industry Loves Prodigal

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia Lawrence

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia

QA Manager,
Sequium Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

“Unlike other speech analytics providers,  Prodigal actually acts on customer feedback and requests.”

Joshua Price

Speech Analytics Specialist,

Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”


Chris Schumacher

CEO,

Optio Solutions

"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."

Joshua Price

Joshua Price

Speech Analytics Specialist,
Penn Credit Corp

“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”

Chris Optio Solutions

Chris Schumacher

CEO,
Optio Solutions

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”


Patricia Lawrence

QA Manager,

‍Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”


Scott Collins

Director, IT,

Action Collection

“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”

Patricia

Patricia

QA Manager,
Sequium Solutions

“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”

Scott

Scott Collins

Director, IT,
Action Collection

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”


Clint Daoud

Executive Vice President,

Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”


Neeraj Mendiratta

CEO,

KnovaOne

“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”

Clint

Clint Daoud

Executive Vice President,
Unifin Inc.

Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”

Neeraj Knova One

Neeraj Mendiratta

CEO,
KnovaOne

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”


Peter Roberto

Owner,

‍Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”


Edwina Cruz

Sr. Operations Manager,

Unifin Inc.

In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”

Peter

Peter Roberto

Owner,
Empire Credit and Collection

“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”

Edwina

Edwina Cruz

Sr. Operations Manager,
Unifin Inc.

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”


Phil Cooper

Director of Compliance,

Optio Solutions

“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”

Phil cooper

Phil Cooper

Director of Compliance,
Optio Solutions

See our customer success, by the numbers.

25%

Average increase in agent productivity

50%

Decrease in after-call wrap up time

$10,000

Estimated dollar savings dollars per agent per year

$1.5M

Total savings a collection agency with 120 agents saved annually

Char Bubble

10M

Monthly Interactions

tag

45

Call Summary Tags

Clients Love Us

25+

Customers

Request a Demo

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Awards And Recognitions

G2 High Performer

G2 High Performer Summer 2020

Tech Crunch Awardamerican banker awardcbs news awardWired awardinside arm awardAccountsRecovery.Net Award

Software Integrations

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Industry Affiliations

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