Meet Team Prodigal at ACA Annual Conference 2022, Orlando, FL
Boost Customer Experience
Supercharge Revenue
Ace Your Audits
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Power your agents and improve customer experiences with the first ever note-automation AI that reduces after-call wrap time and increases time in call.
Call Notes Summarization
Standardized Notes for Workflow Automation
Faster Compliance Audits
Analyze every interaction without adding QA resources. Automate call review, identify trends, and uncover opportunities — while acing every audit.
100% Call Monitoring (FDCPA, TCPA Checks)
Client Services & Reporting
Agent Scorecards
Agent Action Recommendations
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Score borrower and patient accounts and deploy advanced sequencing strategies to meet your revenue, cash, and issue resolution goals more efficiently.
Account Prioritization
Propensity Score
Channel Planning
See inside and across your conversations to improve agent performance and deliver bottom-line results.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Director of Compliance,
Optio Solutions
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Director of Compliance,
Optio Solutions
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Speech Analytics Specialist,
Penn Credit Corp
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”
CEO,
Optio Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Director of Compliance,
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
CEO,
Optio Solutions
"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Director of Compliance,
Optio Solutions
Average increase in agent productivity
Decrease in after-call wrap up time
Estimated dollar savings dollars per agent per year
Total savings a collection agency with 120 agents saved annually
Monthly Interactions
Call Summary Tags
Customers
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool. ”
G2 High Performer Spring 2022
