I’ve analyzed over 250 million consumer finance calls.
Introducing consumer finance intelligence
Outdated operations, meet automated context and clarity.
For lenders, collectors, loan servicers, and healthcare revenue cycle managers, the daily obstacles of missed debt repayment opportunities, customer frustration, and widespread misunderstanding are universal. Systems and processes that worked 30 years ago are antiquated and outdated today. We solved the problem through artificial intelligence and are proud to have introduced a whole new category at the same time.
We call it consumer finance intelligence — welcome to the future of call center operations and communication.
I get smarter by the second so you maximize every minute of the day.
Prodigal’s AI Intent Engine, the brains behind our three real-time and post-call applications, ProAssist, ProNotes, and ProVoice, was designed specifically with next-gen call center productivity, optimization, and customer happiness in mind. All three applications are great individually, but unstoppable when working in tandem, constantly training and powering our AI Intent Engine.
First, I guide your agents through calls.
Having learned from analyzing over 250 million calls, I know firsthand that your success relies upon productivity, efficiency, and the efficacy of your teams’ conversations. To facilitate and elevate, I leverage all my real-time and post-call learnings to coach your agents through every call they make or take.
Then, I analyze and summarize calls.
Note-taking is tedious, time-consuming and outdated. I can tackle all of that for you. By meticulously analyzing every call your agents make, I can surface the most important sound bites and provide an at-a-glance summary detailing actionable insights to ensure higher quality on all future calls.
Finally, let’s make sure you’re QA compliant.
After calls, I analyze and score complete conversations. I bucket and score objective compliance questions and bubble up any specific parts of calls that might require follow-up. This way you can turn all of your agents into fully compliant top performers in half the time while simultaneously eliminating compliance risks.
The future of consumer finance lending & collections
Modernize your call centers with accurate and actionable AI intel.
Today, nearly one in five U.S. borrowers has engaged with Prodigal, and it’s only the beginning. We won’t be satisfied until you, and every other loan lifecycle company out there, experiences the relief of automated, AI-supported communication, context, and clarity. Check out our solutions for your industry.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising interest rates—with less inventory—and inflation making auto loan repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation and provide the most human, authentic, and effective experience possible.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to patients. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard and that their issues are handled with empathy and care. Train your agents to respond to insurance denials and billing and benefit questions in real time, all of the time.
Transform customer complaints into fully compliant customer delight.
Empower your agents to focus solely on building authentic, engaging, and effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising interest rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Auto Finance
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Make repayment less tricky. Make customers’ delight more sticky.
With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Collections
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.
Maximize any size team. Do more with fewer agents.
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically human and highly informed first call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.
Healthcare
Maximize any size team. Do more with fewer agents
Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.
Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.
Transform customer complaints into fully compliant customer delight.
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Transform customer complaints into fully-compliant customer delight
Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.
Sometimes software integrations can be clunky or complicated. We’ve solved for that too. Our custom APIs are developed with your current software setup in mind, ensuring simple, seamless, and successful product syncs with platforms and tools you already use.
Safe & secure
Expert security & data protection.
You can rest assured knowing that the confidentiality, integrity, and availability of your data is protected according to rigorous industry standards. We possess SOC 2 Type II platform compliance and are PCI DSS certified. We maintain up-to-date processes and controls with regular audits by internal and external parties.
Testimonials
"ProNotes is great from a compliance perspective. You see standardization of notes across the board. Regulators see that thoroughness and consistency and don’t go digging for potential concerns. Especially in highly regulated industries, it’s essential."
Tim Collins
Chief Compliance Officer at InDebted
“Prodigal is powerful. It's helped us identify opportunities to fix compliance gaps, train agents, and increase productivity.”
Neeraj Mendiratta
CEO at KnovaOne
“Prodigal’s notes automation makes servicing operations more efficient and effective.”
More than 80 million people annually use G2 to make software decisions based on authentic peer reviews.
4.9 out of 5
Modernize your call center
Ready to chat when you are.
Ready to modernize your call center, rescue your agents so they can focus on customer happiness, and streamline your operations? We’d be thrilled to show you how Prodigal can help you do it.