Prodigal’s applications are trained on consumer finance conversations and AI-powered to support your agents and managers, meet compliance and QA requirements, and streamline workflows so your team can collect more.
in agent productivity
in QA cost efficiency
in capital efficiency
Generate more, even faster.
Delinquencies and defaults are rising and everything is getting more expensive. You need to increase revenue by making sure your collections representatives get the job done on the first call.
Check compliance off your list.
Laws governing receivables management are shifting non-stop. To avoid penalties, call center leaders need to conduct quality assurance on every call.
Make every agent your best agent.
It’s getting harder and harder to hire collections reps. You need a way to train and coach every agent on every call, no matter how small your team gets or how thin you are spread.
“With our old manual process, we had no dependable way of making sure that we weren’t falling prey to collectors’ lack of knowledge or attention in handling calls correctly. Now, with Prodigal, all calls are monitored, so we can track collector behavior and improve overall performance."