Telrock System Partners with Prodigal for AI-Driven Collections

MOUNTAIN VIEW, Calif. and ATLANTA, November 1, 2022 – Prodigal and Telrock Systems have partnered to deliver real-time intelligence and solutions to lenders, creditors and their agencies. These insights and tools make clients more effective during conversations with consumers with the right place, right message, right tone delivered at the right time. It also makes them efficient between conversations.

The partnership will combine Telrock Systems’ real-time integration capabilities and its extensive Optimus collections database schema — which covers the entire overdue account lifecycle, from early arrears through to debt recovery — with Prodigal’s AI applications that analyze consumer intent.

Specifically, Prodigal and Telrock Systems’ mutual clients will gain significant productivity improvements through both the automation of structured collector notes and through rich, real-time call assistance. Those applications set the stage for key collections outcomes: Informed in real time by the extensive data maintained in the Optimus schema via Telrock Systems’ no-code integration capabilities, Prodigal’s call analysis AI will improve awareness of consumer intent with every conversation. 

“Already, Optimus provides clients with the ability to utilize more than 15,000 pre-defined attributes in its schema — and to create new attributes with no-code extensions,” said Telrock Systems CEO Dale Williams. 

“These capabilities, along with rich, configurable agent UI views and functionality, give today’s modern collections organizations the powerful tools they require to serve their clients. Now, the seamless integration with and utilization of Prodigal’s consumer intent applications delivers significant productivity, compliance, and customer insight benefits, too.”

Shantanu Gangal, CEO and Co-Founder of Prodigal, is excited to see what clients will achieve with the potent combination of Telrock Systems’ platform and Prodigal’s real-time AI.

“When we partner with like-minded organizations, the impact on clients is remarkable,” Gangal said.

“Both Telrock Systems and Prodigal know the value of modernizing collections. With the seamless integration of our products, our clients can see the full value across their operations.”

About Prodigal

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal is ready to work with clients to optimize operations and quality assurance. Nearly one in five U.S. borrowers have already engaged with Prodigal during more than 200 million interactions.

Headquartered in Mountain View, California, Prodigal’s global team is on a mission to build the intelligence layer that powers Consumer Finance. With the backing of domain experts, technology leaders, and top investors including Accel, Menlo Ventures, and Y-Combinator, Prodigal is poised to become the next iconic vertical SaaS company. To learn more, visit or follow @ProdigalTech.

About Telrock Systems

Telrock Systems is a global technology provider of modern cloud-based collections and recovery software solutions for creditors and 3rd party consumer collections organizations wanting improved functionality and smarter capabilities. Our flagship solution, Optimus, is an enterprise-wide collections and recovery software platform built new from the ground up. It leverages open-source technology, powerful cloud computing, PCI DSS and SOC2 compliance, and more intelligent designs resulting in the broadest and richest collections and recovery Software-as-a-Service (SaaS) offering in the market. We provide our solutions in North America and Latin America (LATAM) from our Atlanta office, and in Europe, Middle East, Africa (EMEA), and Asia Pacific (ASPAC) from our London, UK office. For more information, visit or email

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