In the world of debt recovery, striking a balance between efficiency, compliance, and customer service is crucial. FFAM360, a leading accounts receivable management company, faced challenges in optimizing agent performance, ensuring compliance, and streamlining workflows.

To tackle those issues, FFAM360 leveraged AI-powered solutions to achieve remarkable results.

The challenge

FFAM360's agents and managers encountered several obstacles that hindered their productivity and effectiveness. Clumsy workflows led to missed opportunities and lost time, while meeting key compliance requirements and repayment goals proved challenging. Additionally, the compliance review process was time-consuming and inefficient.

The solution

To address these issues, FFAM360 implemented three AI-powered solutions from Prodigal: ProInsight, ProNotes, and ProAssist.

ProInsight analyzes calls for compliance and performance and automatically flags portions for follow-up, enabling managers to focus on critical areas.

ProNotes uses AI and machine learning to auto-generate call notes, allowing agents to move on to the next conversation more quickly and producing high-quality, standardized records.

ProAssist works with ProNotes, providing real-time guidance to agents during calls, enhancing their performance and compliance.

The results

The implementation of Prodigal's suite of tools yielded impressive results for FFAM360.

• Managers experienced a 90% reduction in time spent on the compliance review process, freeing up valuable resources.
• Repayment discussions increased by 12%, indicating improved agent effectiveness in securing payments.
• Overall, agents became 25% more effective across various metrics, including compliance scores, rebuttals, and objections.

Wins all around

FFAM360's success story demonstrates the transformative power of AI.

By leveraging Prodigal's ProInsight, ProNotes, and ProAssist, the company streamlined workflows, enhanced compliance, and empowered agents to deliver better results. The increased efficiency and effectiveness allowed FFAM360 to maintain its commitment to customer-centric operations while driving win-win outcomes.

As the industry continues to evolve, adopting AI-driven solutions will be key to staying competitive and delivering exceptional service.

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