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ProInsight delivers insights and QA automation.

I analyze every conversation across phone, chat, text, and email to give you a deep understanding of your customers. In addition to catching compliance exceptions and automating QA scorecards, I generate insights that improve your business processes and strategies.
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"Since using Prodigal, I get the transparency across my business that gives me peace of mind."

Anna Donnelly, VP

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93%

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in QA cost efficiency

100%

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call monitoring and coverage

5x

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faster call reviews completed
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ProInsight solves for QA and compliance.

Complete analysis.

Monitor and analyze every agent-customer interaction. With over 200 out-of-the-box evaluation parameters and custom metrics, you can examine and flag every facet of your customers' and agents' behaviors on a call.
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Thorough evaluation.

Use Prodigal’s agent scorecards to evaluate calls, review performance, and analyze trends all in one place. Improve your QA productivity further with AI-assisted scorecard automation.
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Simplified analysis.

Generate customizable reports at the touch of a button with Prodigal’s smart reports. Let the data do the work for you so you can examine and understand valuable trends and cues.

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60+
Customers
75
Team members
3
Continents

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60+
Customers
75
Team members
3
Continents