INDIANA JONES AND THE CONTACT CENTER RELICS

A Prodigal Pictures Production

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Interior: Office building contact center - night

INDIANA JONES steps inside the office, whip and knife at the ready, followed by his sidekick, SHORT ROUND.

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INDIANA JONES: Look at this place! The technology is ancient!

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SHORT ROUND: Auto-dialers were invented in 1972 and they're still using them.

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INDIANA JONES: They're even older than that. I read about one in Popular Mechanics in 1942, and that was only six years after we found the Ark of the Covenant!

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A contact center MANAGER emerges from a darkened office, hands up.

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MANAGER: We can't help it! There haven't been any major technological changes in contact centers in 50 years.

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INDIANA JONES: These things belong in a museum!

‍MANAGER: We're using omnichannel! And we're working on a self-pay portal.

SHORT ROUND: (scoffs) Repayment with you is no fun.

INDIANA JONES: It's not the years, honey, it's the mileage. You need solutions to improve repayment discussions! To reduce ACW time! To deliver actionable intelligence! Haven't you heard of AI?
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MANAGER: Sure, everyone's talking about ChatGPT.
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SHORT ROUND: ChatGPT is for writing Tinder profiles. You need AI that's trained on the conversations you have every day.
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MANAGER: (nervously) I've tried technology! We used speech recognition, but it was useless! There were too many false positives and negatives.

INDIANA JONES: You're living in the past, pal. Prodigal has AI trained on over 300 million consumer finance conversations, so it understands context, not just limited terms.
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SHORT ROUND: You said it, Dr. Jones.


‍MANAGER: Are you saying I could improve average handle time?

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‍INDIANA JONES: By 22%!
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MANAGER: And increase payment discussions?
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SHORT ROUND: By 12%!
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MANAGER: What about compliance and QA?
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‍INDIANA JONES: 100% coverage, fast as a whip. (Cracks his whip.)

MANAGER: Wow. I'm going to go book a demo with Prodigal right now and get into the 21st century! But what's in it for you?

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INDIANA JONES: Fortune and glory, kid. Fortune and glory.

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To be continued...

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