Product updates

Card and bank details read out in Spanish are silenced at the exact moment they're spoken.

proInsight is becoming a proactive intelligence layer over every conversation you have.

Every agent change is tested against your signed-off call flow before it reaches a consumer.

Your agent sees what proAgent already covered, so consumers never repeat themselves.

An offer is the same wherever a consumer engages, and shows as used everywhere once used.

Reach consumers by email, SMS and MMS through the providers you already use.

Admins manage roles, dispute routing and supervisor dashboards without raising a ticket.

Save any scorecard search and have it delivered daily, weekly or monthly.

Ask for the calls or scorecards you need in plain English, and our AI builds the search.

proAgent adjusts its tone, pace and pauses to what the consumer is going through.

Consumers tap a secure link and land on the payment agreed on the call.

Every call carries an AI-written note, and any call without one gets it in a click.

proAgent works through every account a consumer holds with you in a single conversation.

When your team flags an AI tag as wrong, that feedback leads to a tested fix.

Every message sent on your behalf is logged with its outcome and its exact wording.

Email or chat a question about your calls and get an answer in minutes, linked to the calls.

Run separate portfolios under one account, each with its own data sources and settings.

Consumers can type card and account numbers on the keypad, redacted from the transcript.

Prodigal can run payment plans for you and route each payment to the right account.

The same Conversational AI now answers on chat, on your site or inside Zendesk.

proInsight detects each call's language from the audio, so Spanish calls are scored in full.

Call searches that used to take minutes now return in seconds, even at high volume.

proAgent recognizes voicemail moments after the greeting ends and moves to the next call.

proAgent answers from your own knowledge base, current the moment you add a document.

proAgent speaks sooner, and payments complete even when the line is noisy.

proPay reminds consumers before each scheduled payment, on the timing you set.

Deploy proAgent inside your own AWS environment to meet strict data requirements.

proAgent matches names by how they sound, so more calls clear verification.

proCollect picks the day each consumer is most likely to respond, and adjusts as they pay.

Every call's outcomes and dispositions are written back to your CRM, by your rules.