All of a consumer's accounts in one call

Why we built it

A consumer rarely owes on just one account. A hospital visit produces separate facility, physician and lab bills, and a law firm's file can hold several debts for the same person. On your side these are separate records. To the consumer, it is one situation and one budget.

Until now, proAgent handled one account per call. A consumer who wanted to sort everything out had to settle one balance, hang up and call back for the next, and every extra call was another chance for a willing payer to drift away.

How it works

The AI agent now works through all of a consumer's accounts in a single conversation.

• It picks an account, negotiates, takes or schedules the payment and records the outcome, then moves to the next.
• It remembers what has been agreed, so card details and plan terms carry across accounts without being repeated.
• Prodigal controls what the agent sees at each step, so details from one account never spill into another.
• Accounts can be grouped the way your business already thinks about them, such as the bills from one treatment or a legal file.

What you get

More balances resolve on first contact, and fewer consumers need to call back. For the consumer, it is one conversation about their whole situation, which makes a plan they can keep easier to agree to.

Multi-account handling is available for proAgent and enabled per agent. Talk to your Prodigal team member to turn it on.