Consistent offers across channels

Why we built it

A settlement offer is a promise. If a consumer sees one amount in an email and hears another on a call, trust breaks and a ready payer hesitates.

Each channel used to keep its own copy of offers, so copies drifted. A used offer could still look available elsewhere, and new offers took up to a day to reach every channel.

How it works

Offers now live in one place, and every channel reads from it.

• proCollect creates each consumer's offers once, in one shared place.
• proAgent reads from it on calls, so the agent offers exactly what the consumer was sent.
• proPay is moving onto the same source, so the portal will show the same offers as every other channel.
• A used offer is marked used everywhere at once.
• New offers reach every channel in under 5 minutes.

What you get

Consumers see one consistent offer everywhere, so it's easier to say yes. Offers can't be used twice by accident, and agents never have to explain a mismatch.

Shared offers are rolling out across Prodigal's channels. Talk to your Prodigal team about connecting your offers.