Find calls by asking in plain English

Why we built it

The questions a QA lead or operations manager asks are simple to say out loud. Show me last week's inbound calls tagged Promise to Pay. Find last month's calls where the caller was frustrated, for every agent whose ID starts with HM. Pull this agent's low-scoring reviews from this month.

Turning those questions into filters took time, especially picking agents one by one from a long list.

How it works

Easy Query lets anyone search proInsight by typing the question the way they would say it.

• Our AI turns a plain-English question into the right filters and runs the search.
• Type a name, part of a name or initials, and every matching agent is selected at once. In one real search, "agents with initials HM" selected 21 of 432 agents in a single step.
• It handles typos and duplicate names, and won't guess when it isn't sure.
• It works on both calls and scorecards.
• Results open as a normal search, so you can see and adjust the filters.

What you get

Answers come back in seconds, so coaching starts the same day. Anyone can find what they need without training.

Easy Query is available in proInsight today for interactions and scorecards.