From conversations to intelligence

Why we built it

Every call holds answers your business needs, like which calls missed the Mini-Miranda this week, or which reviews to bring to tomorrow's coaching session.

Getting those answers meant logging in, building filters and exporting results, or waiting for an analyst. Many leaders ended up deciding on a score or a summary instead.

How it works

proInsight is becoming a proactive AI layer over every conversation. The first pieces are live now.

• An upgraded interface makes proInsight faster and easier to use every day.
• Easy Query lets you search calls and scorecards by typing a question in plain English.
• askProdigal answers questions sent by email or chat in minutes, with links to the calls behind each answer.
• Automatic language detection makes sure Spanish calls are transcribed, translated and scored in full.
• Scheduled Smart Reports send scorecard results to leaders' inboxes daily, weekly or monthly.
• Calls handled by proAgent land in proInsight alongside your team's calls.

What you get

Decisions rest on what consumers actually said. Coaching starts the day a pattern appears, and leaders get answers without opening a dashboard.

Easy Query, automatic language detection and scheduled Smart Reports are live for proInsight customers, and askProdigal is rolling out now. Ask your Prodigal team for the proInsight roadmap.