Call outcomes, straight to your CRM

Why we built it

A call is only useful to the rest of your operation if its outcome reaches your systems. Was the consumer verified? Did they pay, schedule a payment or set up a plan? Did they dispute the debt, ask for a callback or request no further contact? Your next outreach, your client reporting and your compliance records all depend on those answers being recorded correctly.

proAgent had no configurable way to send that picture back. Do-not-call requests were supported, and little else. Every customer defines dispositions differently, and setting each one up meant engineering work.

How it works

proAgent now works out what happened on every call and writes it back.

• Each call produces a set of events drawn from what the agent actually did, such as verifying the consumer or processing a payment.
• Payment events are read from the payment records themselves, so they reflect exactly what was processed.
• Other events are identified by AI analysis of the conversation.
• Dispositions are rules built from a standard event catalog. A rule such as "right party reached and payment taken, scheduled or set up as a plan" becomes a single disposition.
• Rules are configured per customer, without code, and can change as your definitions do.
• Outcomes are calculated after the call ends, so they add no delay to the conversation.
• Results reach you through an API call and in daily reports.

What you get

Your CRM stays current with what happened on every proAgent call, in your own disposition language. Payment outcomes are exact, because they come from the payment itself, and today's results are there to inform tomorrow's outreach. Setting up dispositions for a new client or program becomes a configuration change instead of a project.

Post-call events and dispositions are live for proAgent. Talk to your Prodigal team to map your dispositions.