proAgent, inside your own cloud

Why we built it

Banks and card issuers run strict security and risk reviews before any AI agent talks to their consumers. Some go further and require consumer data to stay inside their own cloud.

A hosted AI agent can't meet that requirement, however good it is. For these organisations, the choice has often been between building something in-house or not putting AI on the phones at all.

How it works

proAgent can now be deployed inside a customer's own AWS environment.

• The proAgent services that run conversations are deployed in your environment with minimal changes from the hosted product, so you get the same agent other customers use.
• Call notes are generated within the same deployment.
• On-call payments are captured through a payments service deployed alongside them.
• Agent and AI configurations are encrypted at rest.
• Updates reach your environment through continuous deployment, so your agent keeps pace with the product.

What you get

Strict security and data rules no longer rule out an AI agent. You keep your own cloud and controls, and your consumers get the same proAgent our other customers use.