proInsight
|
October 16, 2026
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proInsight
Access changes on your schedule
Your admins can set up custom roles, choose who receives scorecard disputes and update supervisor dashboards themselves, without raising a request with Prodigal.
Why we built it
Teams change all the time. Agents move, supervisors take on new groups, and access needs to keep up.
Those changes used to need a request to Prodigal. And every scorecard dispute emailed every QA agent on the account.
How it works
proInsight now puts more of these controls in your admins' hands.
- Create custom roles with just the permissions each job needs.
- Admins can change roles and permissions themselves.
- Admins choose which agents appear on each supervisor's live dashboard.
- Dispute emails can go to one shared inbox instead of every QA agent.
What you get
Changes happen when your admins make them. Supervisors see the right agents, and dispute emails reach the right people.
Custom roles, supervisor mapping and dispute notification settings are available in proInsight today. Talk to your Prodigal team about setting up the roles you need.
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