proNotes uses AI to write call notes in real time, so agents can focus on the conversation. After implementing it, Rash Curtis & Associates cut after-call wrap time by 30%, standardized its call notes, increased transparency and routed calls to the right teams.

• 30% reduction in wrap time
• 30% increase in in-call time

The challenge

Thorough notes are vital, but they cost hours of agent time every day. Agents are asked to move quickly from call to call, build relationships with consumers and document everything, without help. Rash Curtis wanted to give agents more time on calls without sacrificing note quality.

The solution

The team saw that automated notes would reduce collection costs, standardize after-call notes and route calls proactively. proNotes prepares notes while agents talk, so they can focus entirely on the customer. When the call ends, agents review and edit the note if needed and move on.

The results

proNotes produces standardized notes for every call within seconds, increasing transparency and directing calls appropriately. Rash Curtis saw a 30% reduction in after-call wrap time, letting agents focus on calls that improve account profitability.

“Results were almost immediate upon introducing proNotes to our environment. Veteran and new collectors alike are seeing up to 30% increase in-call time and decreased wrap time. We haven't seen another single product have this much impact on our stats.”
Nick Keith, Head of IT, Rash Curtis & Associates

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