Lenders and debt buyers rely on networks of agencies to manage accounts on their behalf. Those relationships demand total transparency, which has been hard to achieve. Reviewing only a sample of conversations leaves large blind spots in compliance and missed chances to increase revenue.

The opportunity

Because accounts are spread across multiple agencies, clients need to evaluate each agency's collections and compliance performance. Some clients limit how many calls an agency sends them, which limits the benefit for both sides. The most successful networks, like industry leader Cascade365, use Prodigal's AI to analyze 100% of conversations for regulatory compliance and agency performance.

Agency benefits

By sharing all their calls, agencies get compliance assurance and valuable reporting. The client uses Prodigal to analyze calls and returns information agencies can act on, such as fixing incorrect disposition codes, plus insight into agent performance that lifts revenue and margins. Lenders and debt buyers can then reward performance and transparency with more account placements.

Client benefits

Analyzing agencies' customer interactions gives lenders and debt buyers clear visibility into the work done on their behalf. With Prodigal in the network, data transfer is seamless, reducing operational overhead for clients and agencies alike. Agencies get detailed insight and reporting, clients get a level of access other networks can't match, and everyone benefits.

“With Prodigal, we're confident that we're catching 100% of all issues and we no longer have to search for a needle in a haystack since we can zoom in on problematic calls or issues immediately. It gives us so much more insight into our collection floor and outsourced vendors across our network.”
Shaun Ertischek, Chief Compliance Officer and General Counsel, Cascade365

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