Annuity Health brings deep expertise to healthcare receivables management, with a technology-driven approach that helps providers recover more and strengthen their bottom line. Led by CEO Tim McCarthy, the team is committed to innovating for a better patient experience and better results for its customers.

• 23% decrease in wrap time
• 39% more calls per day
• $1M+ annual cost savings

The background

In healthcare, a strong patient experience is everything. Annuity was already leading on that front and came to Prodigal to keep improving. proInsight, built for financial conversations like the ones Annuity has with patients, reviews every call for compliance and QA. It doubled Annuity's QA productivity.

The opportunity

Impressed with proInsight, Annuity wanted to see how else Prodigal's AI could support its Annuity One platform. proNotes runs on the same AI, trained on more than 400 million consumer finance conversations, including healthcare revenue cycle management. It generates complete, clear after-call notes so agents can focus fully on patients. Although proNotes came pre-trained, Annuity and Prodigal refined the notes together until both teams were satisfied.

The results

With proNotes, Annuity cut wrap time by 23% and lowered agent talk time, allowing the team to complete 39% more calls each day. Matching that productivity with staffing would have meant hiring 19 more employees, an annual cost of more than $1 million that Annuity no longer has to carry.

“Prodigal made our Annuity One platform that much more powerful. Prodigal innovates with us and their technology is so accurate that we can customize it to fit our needs.”
Tim McCarthy, CEO, Annuity Health

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