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Ideas, research and field notes on collections, servicing and the AI that runs them.

Overcoming challenges in healthcare revenue cycle management with generative AI
Healthcare RCM
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July 17, 2023

Overcoming challenges in healthcare revenue cycle management with generative AI

RCM teams are fighting financial and human resources challenges - here's how industry leaders are using generative AI to solve them.
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The one area fintech really needs to improve
Lending
|
July 17, 2023

The one area fintech really needs to improve

Fintech companies see great success in front-end growth. What if they could mimic that on the back end, with servicing operations?
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Prodigal is a Five9 Accredited Independent Software Vendor
All
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July 11, 2023

Prodigal is a Five9 Accredited Independent Software Vendor

Prodigal is now a Five9 Accredited Independent Software Vendor on the Five9 CX Marketplace.
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Prodigal Pictures Presents: Indiana Jones and the Contact Center Relics
All
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July 5, 2023

Prodigal Pictures Presents: Indiana Jones and the Contact Center Relics

Why are consumer finance teams still using technology that belongs in a museum?
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The buzz at HFMA Annual 2023
Healthcare RCM
|
June 29, 2023

The buzz at HFMA Annual 2023

Healthcare RCM folks were at HFMA Annual talking about workforce challenges, digitization, and getting creative with payments.
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Webinar recap: How to stop the riskiest agent mistakes
All
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June 28, 2023

Webinar recap: How to stop the riskiest agent mistakes

Take it from these experts: stopping agent mistakes before they snowball requires thinking about culture, training, evaluation, and technology.
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Dear Prodigal: HFMA Annual RCM edition 2023
Healthcare RCM
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June 21, 2023

Dear Prodigal: HFMA Annual RCM edition 2023

Healthcare revenue cycle management teams are looking for advice on staffing issues, thin margins, patient financial experience, and technology and AI.
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The buzz at ABA Risk and Compliance 2023
Lending
|
June 19, 2023

The buzz at ABA Risk and Compliance 2023

We heard banking attendees at the 2023 ABA Risk and Compliance conference talking about regulatory oversight, complaints management, and staffing shifts.
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LinkedIn Live recap: Banking's multimillion dollar complaints problem
Lending
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June 14, 2023

LinkedIn Live recap: Banking's multimillion dollar complaints problem

Capturing and managing complaints to avoid regulatory risk and improve business practices is a costly problem for banks. But AI is changing the game.
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What TikTok is saying about paying medical bills
Healthcare RCM
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June 12, 2023

What TikTok is saying about paying medical bills

Patients are getting some weird advice on paying medical bills from TikTok - here's what RCM teams need to know.
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The buzz at the Non-Prime Auto Financing Conference 2023
Auto finance
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June 9, 2023

The buzz at the Non-Prime Auto Financing Conference 2023

Everyone at the Non-Prime Auto Financing conference was talking about high payments, low repo rates, and long loan terms.
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Recap: Managing consumer complaints webinar
Lending
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June 1, 2023

Recap: Managing consumer complaints webinar

Our webinar on managing consumer complaints had one big takeaway - you need a human-led, AI-powered process for effective capture and remediation.
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ProVoice is now ProInsight
All
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May 31, 2023

ProVoice is now ProInsight

We're renaming ProVoice to ProInsight - all the AI-powered functionality our consumer finance teams love, with room to grow into the future.
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The surprising reason behind missed payments (and it's not inflation)
All
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May 30, 2023

The surprising reason behind missed payments (and it's not inflation)

Common wisdom says inflation is behind rising consumer financial delinquencies and missed payments. But Prodigal's data tells a deeper story.
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MCC 7322 - Star Wars stormtrooper, or debt collections merchant code?
Collections
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May 24, 2023

MCC 7322 - Star Wars stormtrooper, or debt collections merchant code?

Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?
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Prodigal and Revenue Cycle Associates team up to modernize RCM
Healthcare RCM
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May 22, 2023

Prodigal and Revenue Cycle Associates team up to modernize RCM

Healthcare RCM innovator Revenue Cycle Associates teams up with Prodigal to improve patient experience and client results with AI-powered solutions.
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LLMs in ARM webinar recap
Collections
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May 18, 2023

LLMs in ARM webinar recap

How will large language models be used in accounts receivable management, and what should we look out for?
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The buzz at AFS East 2023
Auto finance
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May 17, 2023

The buzz at AFS East 2023

What we heard at Auto Finance Summit East this year, including fintech's impact and digitizing operations, agent training, and sub-prime financing troubles.
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The buzz at Fintech Nexus
Lending
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May 16, 2023

The buzz at Fintech Nexus

Fraud and credit invisibility were two huge topics at Fintech Nexus 2023 in New York, where we saw the impact of disrupting consumer finance.
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The buzz at GLCCA 2023
Collections
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May 15, 2023

The buzz at GLCCA 2023

Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.
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The buzz at CRS 2023
Collections
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May 12, 2023

The buzz at CRS 2023

Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.
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The secret to improving banking complaints management
Lending
|
May 11, 2023

The secret to improving banking complaints management

Managing customer complaints causes major headaches for banks and other lenders. What should you look for in solutions to help?
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How to make every agent your best agent
All
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May 9, 2023

How to make every agent your best agent

Turn every agent into your best agent by showing them what experts would say in any situation with any customer. Introducing Expert Tips from Prodigal.
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Prodigal's vision for AI in consumer finance
All
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May 2, 2023

Prodigal's vision for AI in consumer finance

Prodigal co-founder and CTO Sangram Raje explains our vision for AI in consumer finance, and how our exclusive focus on conversations about borrowing and lending benefits you.
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