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Ideas, research and field notes on collections, servicing and the AI that runs them.

Webinar recap: Tips for hiring and retaining top collections agents
Collections
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April 28, 2023

Webinar recap: Tips for hiring and retaining top collections agents

How do companies like Unifin and Optio Solutions keep top collections agents? Smart hiring, a commitment to training, comprehensive benefits, and employee-first technology.
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How AI is revolutionizing what you can learn from your calls
All
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April 25, 2023

How AI is revolutionizing what you can learn from your calls

AI trained on consumer finance can reveal insight into your calls that other solutions have never been able to deliver.
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Is remote work the answer to hiring problems?
All
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April 20, 2023

Is remote work the answer to hiring problems?

Hiring and retaining consumer finance agents is tough - could offering remote work options help relieve the staffing crunch?
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Prodigal earns 6 titles in G2's spring software awards
All
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April 18, 2023

Prodigal earns 6 titles in G2's spring software awards

Prodigal earned 6 titles in the spring G2 software awards based on positive customer reviews.
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The buzz at CCN 2023
Lending
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April 13, 2023

The buzz at CCN 2023

Hot topics of conversation at the Credit and Collections News conference were consumer questions, AI in ARM, delinquencies, regulations, and medical debt.
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What to look for in an automated notes solution
All
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April 11, 2023

What to look for in an automated notes solution

If you want an automated notes solution to genuinely help your call center agents, avoid trends and look for best-in-class solutions.
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How to improve auto loan servicing with generative AI
Auto finance
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April 6, 2023

How to improve auto loan servicing with generative AI

Transform auto loan servicing by understanding borrower conversations and extracting actionable insights to prioritize accounts and prevent delinquencies.
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5 Debt collection trends you can't ignore in 2023
Collections
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April 4, 2023

5 Debt collection trends you can't ignore in 2023

5 trends to watch in 2023 for the consumer finance debt collections industry including hiring and retention, compliance, and technology needs.
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TCN and Prodigal unite to support call centers with cloud and AI technologies
Collections
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March 30, 2023

TCN and Prodigal unite to support call centers with cloud and AI technologies

Prodigal and TCN are partnering to dramatically improve consumer finance contact center efficiency and results.
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The buzz at CBA Live 2023
Lending
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March 29, 2023

The buzz at CBA Live 2023

Banking and lending teams at CBA were talking about regulations and the CFPB, modernizing technology, and two new twists on staffing difficulties.
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The buzz at ACA Ignite 2023
Collections
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March 24, 2023

The buzz at ACA Ignite 2023

Collections teams at ACA Ignite 2023 were talking about agent hiring and retention, updating technology ahead of coming delinquencies, and the CFPB and compliance.
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What TikTok is saying about debt and collections
Collections
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March 22, 2023

What TikTok is saying about debt and collections

What advice are borrowers getting about debt and collections from TikTok videos?
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How to reduce call wrap time and increase productivity
All
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March 14, 2023

How to reduce call wrap time and increase productivity

Agents spend too much of their time on after-call work. Automated notes can save time and increase productivity.
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The buzz at HFMA RCC
Healthcare RCM
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March 13, 2023

The buzz at HFMA RCC

We overheard revenue cycle management conversations about consumerism, big tech, and AI in healthcare at the HFMA RCC conference.
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How to improve agent retention and reduce hiring needs
All
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March 10, 2023

How to improve agent retention and reduce hiring needs

Reduce call center agent hiring needs by using technology to make your agents' jobs easier so they achieve more.
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Recap: The top threats to auto finance ops and how to solve them
Auto finance
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March 8, 2023

Recap: The top threats to auto finance ops and how to solve them

What's happening in auto finance? Rising delinquencies and labor shortages - but there are solutions.
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The life of an agent before and after ProNotes
All
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March 7, 2023

The life of an agent before and after ProNotes

Learn how ProNotes call notes automation reduces wrap time, helping agents make 40% more calls every day.
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Better rev cycle management collections benefit patients - and everyone else
Healthcare RCM
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March 6, 2023

Better rev cycle management collections benefit patients - and everyone else

Better rev cycle management practices benefit healthcare providers, administrators, and call center managers and agents, while also improving patient care.
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Tax season lessons, predictions, and suggestions for collections
Collections
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March 3, 2023

Tax season lessons, predictions, and suggestions for collections

We asked sales and collections leaders what we learned from tax season 2022 and how to get ahead in 2023 - here’s what they recommended.
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Why collecting from millennials is difficult - and how to do it anyway
Collections
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March 1, 2023

Why collecting from millennials is difficult - and how to do it anyway

Millennials have unprecedented levels of debt, but how can you collect?
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How to do more with less in the face of a recession
All
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February 23, 2023

How to do more with less in the face of a recession

Lenders, revenue cycle management, and collections agencies can prepare for staffing shortages and defaults in a recession by using AI-powered software to do more with less.
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4 top healthcare RCM challenges and what to do about them
Healthcare RCM
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February 15, 2023

4 top healthcare RCM challenges and what to do about them

Healthcare revenue cycle management faces major challenges: hiring and retention, patient expectations, and financial pressures. The right technology can help.
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The buzz at RMAi 2023
Collections
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February 14, 2023

The buzz at RMAi 2023

What was everyone buzzing about at the RMAi conference? Accounts receivables and collections teams wanted to talk compliance, defaults, and hiring and retention.
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Meet the next-generation loan servicing technology
Lending
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February 1, 2023

Meet the next-generation loan servicing technology

The new way to manage loan servicing is also the future - meet AI purpose-built for lending.
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