Resources
/
Blogs

Blogs

Ideas, research and field notes on collections, servicing and the AI that runs them.

Webinar recap: The CFPB, medical debt, and credit reports
Collections
|
September 25, 2023

Webinar recap: The CFPB, medical debt, and credit reports

The CFPB's proposed rule about removing medical debt from credit reports could have far-reaching implications. Let's recap a panel discussion.
Read now
arrow-btn-images
Getting on the industry map
All
|
September 14, 2023

Getting on the industry map

Prodigal's one-of-a-kind AI, built for consumer finance, gets international attention in these industry and market maps.
Read now
arrow-btn-images
Webinar recap: Get your voice and digital channels working together
All
|
September 13, 2023

Webinar recap: Get your voice and digital channels working together

Uniting voice and digital can transform segmentation, strategy, and success. AI can help.
Read now
arrow-btn-images
How to use AI to structure and analyze omnichannel communications - a guest post from Intelligent Contacts
Collections
|
September 12, 2023

How to use AI to structure and analyze omnichannel communications - a guest post from Intelligent Contacts

Our partner Intelligent Contacts talks about using AI to reveal insights from omnichannel communications.
Read now
arrow-btn-images
Fine-tuning OpenAI's GPT-3.5 for consumer finance
All
|
September 11, 2023

Fine-tuning OpenAI's GPT-3.5 for consumer finance

How Prodigal fine-tuned GPT-3.5 for our customers within a day.
Read now
arrow-btn-images
7 trends to watch in auto finance
Auto finance
|
September 10, 2023

7 trends to watch in auto finance

You have a lot to keep track of in auto finance. Stay ahead with these 7 trends from across the industry.
Read now
arrow-btn-images
Prodigal: An early-stage company shaping the future of workplace culture
All
|
September 7, 2023

Prodigal: An early-stage company shaping the future of workplace culture

Prodigal was named to Will Reed's Top 100 list of early-stage companies shaping the future of workplace culture.
Read now
arrow-btn-images
Better Together: How uniting voice and digital channels can improve results
Collections
|
September 6, 2023

Better Together: How uniting voice and digital channels can improve results

Voice and digital channels are often used separately to communicate with borrowers. But what if they could talk to each other, too?
Read now
arrow-btn-images
Collections teams and the great federal student loan "unpause"
Collections
|
September 5, 2023

Collections teams and the great federal student loan "unpause"

When the federal student loan forbearance ends, collections teams are going to face new challenges helping borrowers. Generative AI can help.
Read now
arrow-btn-images
The life of an auto finance representative before and after ProNotes
Auto finance
|
September 2, 2023

The life of an auto finance representative before and after ProNotes

Auto finance representatives can help more borrowers and deliver more revenue by using generative AI for after-call work.
Read now
arrow-btn-images
RCM teams can use generative AI to increase productivity 30%
Healthcare RCM
|
August 31, 2023

RCM teams can use generative AI to increase productivity 30%

RCM teams can see a 30% increase in productivity with generative AI, at a reduced cost.
Read now
arrow-btn-images
Why context matters in private data redaction
All
|
August 28, 2023

Why context matters in private data redaction

Redacting private consumer data is the linchpin of compliance across consumer finance. Here's what you need to look for.
Read now
arrow-btn-images
Credit unions and fintech connect for success
Lending
|
August 27, 2023

Credit unions and fintech connect for success

Credit unions can't do it all on their own. But partnering with fintech to use AI in operations can help them deliver the excellence their members expect.
Read now
arrow-btn-images
How generative AI can help student loan servicers through the October shock
Lending
|
August 22, 2023

How generative AI can help student loan servicers through the October shock

October is coming, and student loan servicers are already feeling the pressure. Here's how generative AI can help.
Read now
arrow-btn-images
The network effect: How debt buyers and lenders are improving agency compliance and performance
Collections
|
August 21, 2023

The network effect: How debt buyers and lenders are improving agency compliance and performance

Debt buyers and lenders use Prodigal's AI-powered solutions to get the compliance and quality information they need, benefiting the whole network.
Read now
arrow-btn-images
Pop quiz: The best way to identify complaints
All
|
August 16, 2023

Pop quiz: The best way to identify complaints

Is it a complaint if no one says "I have a complaint!"? How can you tell?
Read now
arrow-btn-images
Enterprise-grade security and efficiency for customers across Prodigal’s AI-powered solutions
All
|
August 10, 2023

Enterprise-grade security and efficiency for customers across Prodigal’s AI-powered solutions

Supporting SSO, delivering RBAC, and integrating with the tools you use every day. Read about how Prodigal keeps your business secure and running smoothly.
Read now
arrow-btn-images
Expert Answers: The answers agents need - fast
All
|
August 9, 2023

Expert Answers: The answers agents need - fast

Fast, correct information for agents - and customers - with Prodigal's Expert Answers AI chat.
Read now
arrow-btn-images
The buzz at RMAI Executive Summit 2023
Collections
|
August 4, 2023

The buzz at RMAI Executive Summit 2023

Conversation at the RMAI Executive Summit centered around regulations, talent, and cybersecurity and compliance. Catch up here.
Read now
arrow-btn-images
Using the Beige Book to predict the future of auto financing
Auto finance
|
August 3, 2023

Using the Beige Book to predict the future of auto financing

The Beige Book tells us what's happening with car sales now. How can we use that to predict what auto finance will need in the future?
Read now
arrow-btn-images
What has AI done for you lately?
All
|
August 1, 2023

What has AI done for you lately?

Looking into the past, present, and future of AI with our Innovation Stage presentation at ACA Annual 2023.
Read now
arrow-btn-images
The buzz at ACA Annual 2023
Collections
|
July 28, 2023

The buzz at ACA Annual 2023

Everyone at ACA Annual was worried about how to keep going when staffing levels remain low. We've got some tips.
Read now
arrow-btn-images
Podcast recap: How voice AI and machine learning are revolutionizing contact center controls
All
|
July 20, 2023

Podcast recap: How voice AI and machine learning are revolutionizing contact center controls

Outdated voice analytics, step aside - meet the future with AI and ML.
Read now
arrow-btn-images
Recap: Flying cars and the future of collections
Collections
|
July 18, 2023

Recap: Flying cars and the future of collections

A panel of collections and repayment leaders put on their spacesuits and looked at the future of collections. Here's what they see.
Read now
arrow-btn-images
Collect more, now.

Ready to chat when you are

Modernize every strategy and workflow so you can realize the revenue you want. Let's get you started.
We'll be in touch very soon.
Oops! Something went wrong while submitting the form.
100+
Customers
75
Team members
3
Continents

Join our team

Help expand our mission of introducing consumer finance intelligence to lenders collectors and loan agencies around the world.
Check out our open jobs
100+
Customers
75
Team members
3
Continents
Untitled UI logotextLogo
655 Castro Street Suite 2
Mountain View, CA 94041
(650) 802-7795
support@prodigaltech.com
Our Solutions
proAgent
proPay
proCollect
Agent co-pilot & training
By Industry
Auto Finance
Collections
Healthcare RCM
Lending
Resources
Blogs
Product updates
Case studies
E-books & one-sheets
Prodigal Trust Center
Company
About Us
Careers
PIE
© 2026 - Prodigal Technologies Inc. All rights reserved.
Resources

Become a Prodigal pro.

You’ve got questions? We’ve got answers. Lots of ‘em!

Check out information specific to your business and learn how Prodigal helps consumer finance teams boost efficiency, improve compliance and QA coverage, and turn every agent into a top performer.
Geometric shapeGeometric shape