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Ideas, research and field notes on collections, servicing and the AI that runs them.

Improve your results with fresh strategic intelligence
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February 23, 2024

Improve your results with fresh strategic intelligence

You've never seen results like this. New AI built just for consumer finance matched with your customer data gives you information you can turn into profits.
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Turn your data diamonds into profits
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February 20, 2024

Turn your data diamonds into profits

You can turn your customer conversations and interactions into diamonds. Here's how.
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Diamonds in your data
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February 20, 2024

Diamonds in your data

If you could turn the things your customers tell you every day into action, well....you'd be sitting on a diamond mine.
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Get more payments from text messaging with gen AI
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February 15, 2024

Get more payments from text messaging with gen AI

Companies using AI to support their text messaging customer outreach are driving more payments at a lower cost. Learn how.
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The buzz at RMAI 2024
Collections
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February 8, 2024

The buzz at RMAI 2024

At RMAI 2024, everyone was buzzing about: charge-offs, profits, and AI.
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Transforming patient retention and protecting client reputation with AI
Healthcare RCM
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February 6, 2024

Transforming patient retention and protecting client reputation with AI

RevCycle, Inc. already led the healthcare RCM pack with agent empathy and results. Prodigal helped them move even further forward.
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The top 5 debt collection trends to watch in 2024
Collections
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January 23, 2024

The top 5 debt collection trends to watch in 2024

What's going to happen in the collections industry in 2024? We looked at what the experts are saying.
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Account prioritization roundtable recap
Collections
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January 17, 2024

Account prioritization roundtable recap

What did Scott Hamilton's monthly roundtable for collections and consumer finance leaders have to say about account prioritization?
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Your borrowers prefer digital outreach - genAI can help you master it
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January 11, 2024

Your borrowers prefer digital outreach - genAI can help you master it

SMS is the key to raising revenue - but only if you do it right. SBT and Prodigal can show you how.
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The AI in collections outlook for 2024
Collections
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January 4, 2024

The AI in collections outlook for 2024

40% of third-party collections teams have no plans to use AI. Learn why, and how you can move forward.
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How to uncover agent actions that drive KPIs
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January 3, 2024

How to uncover agent actions that drive KPIs

How you can reveal what your representatives are doing to get the result you need.
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The challenge of measuring agent performance
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January 2, 2024

The challenge of measuring agent performance

Consumer finance teams like yours can measure agent performance. Why isn't that enough?
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10 innovative debt collection strategies for 2024
Collections
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January 1, 2024

10 innovative debt collection strategies for 2024

New year, new strategies to keep your team in the debt collection race.
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New ways to nail your outreach strategy
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December 27, 2023

New ways to nail your outreach strategy

How custom-trained AI can transform digital outreach...and payments.
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Why are contact strategies so difficult?
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December 26, 2023

Why are contact strategies so difficult?

Why do so many teams like yours struggle with outreach strategy?
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A better path to account prioritization
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December 20, 2023

A better path to account prioritization

Account prioritization models can now deliver the current, actionable information you need.
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Recap: The best gifts for your business
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December 19, 2023

Recap: The best gifts for your business

If you could answer these questions, you could transform your business.
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Your account prioritization problem
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December 18, 2023

Your account prioritization problem

Account prioritization matters more than ever in high-volume times. So why isn't it working?
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Your customers are giving you game-changing information
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December 14, 2023

Your customers are giving you game-changing information

You're sitting on game-changing information hidden in every customer interaction. Now you need the right solution to uncover them.
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#bestgiftever Day 12: Unwrap the future of your business
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December 12, 2023

#bestgiftever Day 12: Unwrap the future of your business

Unwrap all #12daysofintelligence with us in today's webinar!
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#bestgiftever Day 11: Account segmentation, targeting, and prioritization
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December 11, 2023

#bestgiftever Day 11: Account segmentation, targeting, and prioritization

I wish I could get fresh data for my prioritization, segmentation, and targeting models.
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#bestgiftever Day 10: Customer behavior analysis
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December 10, 2023

#bestgiftever Day 10: Customer behavior analysis

I wish I could see patterns in what my customers do.
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#bestgiftever Day 9: Customer sentiment
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December 9, 2023

#bestgiftever Day 9: Customer sentiment

I wish I knew exactly how my customers were feeling about their accounts right now.
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#bestgiftever Day 8: Best day, time, message, and channel for outreach
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December 8, 2023

#bestgiftever Day 8: Best day, time, message, and channel for outreach

I wish I had solid data to know the best time, day, message, and channel to reach my customers.
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