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ProEngage
Determine the optimal time to email or text
Intent to pay
Prioritize accounts most likely to pay
Complaints management
Identify & capture customer complaints
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ProInsight
QA and compliance reviews
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Real-time agent notes
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Real-time agent coaching
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Blogs
Healthcare RCM
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Blogs
Transforming patient retention and protecting client reputation with AI
RevCycle, Inc. already led the healthcare RCM pack with agent empathy and results. Prodigal helped them move even further forward.
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Healthcare RCM
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Blogs
The 5 elements of patient experience for RCM
Meet the University of Utah Health's 5 elements of patient care, and start thinking about how they can help your RCM team improve the patient financial experience.
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Healthcare RCM
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Blogs
The neglected end of healthcare RCM
AI has made its away across RCM...but patient payments has seen the least changes. Here's your chance to get on board.
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Healthcare RCM
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Blogs
RCM teams can use generative AI to increase productivity 30%
RCM teams can see a 30% increase in productivity with generative AI, at a reduced cost.
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Healthcare RCM
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Blogs
Overcoming challenges in healthcare revenue cycle management with generative AI
RCM teams are fighting financial and human resources challenges - here's how industry leaders are using generative AI to solve them.
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Healthcare RCM
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Blogs
The buzz at HFMA Annual 2023
Healthcare RCM folks were at HFMA Annual talking about workforce challenges, digitization, and getting creative with payments.
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Healthcare RCM
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Blogs
Dear Prodigal: HFMA Annual RCM edition 2023
Healthcare revenue cycle management teams are looking for advice on staffing issues, thin margins, patient financial experience, and technology and AI.
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Healthcare RCM
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Blogs
What TikTok is saying about paying medical bills
Patients are getting some weird advice on paying medical bills from TikTok - here's what RCM teams need to know.
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Healthcare RCM
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Blogs
Prodigal and Revenue Cycle Associates team up to modernize RCM
Healthcare RCM innovator Revenue Cycle Associates teams up with Prodigal to improve patient experience and client results with AI-powered solutions.
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Healthcare RCM
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Blogs
The buzz at HFMA RCC
We overheard revenue cycle management conversations about consumerism, big tech, and AI in healthcare at the HFMA RCC conference.
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Healthcare RCM
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Blogs
Better rev cycle management collections benefit patients - and everyone else
Better rev cycle management practices benefit healthcare providers, administrators, and call center managers and agents, while also improving patient care.
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Healthcare RCM
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Blogs
4 top healthcare RCM challenges and what to do about them
Healthcare revenue cycle management faces major challenges: hiring and retention, patient expectations, and financial pressures. The right technology can help.
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Healthcare RCM
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Blogs
Tips for better QA in your healthcare patient contact center
Patient call centers are all about customer service. But how can your healthcare contact center keep up with the increasing demands? Here are some tips
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Healthcare RCM
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Blogs
4 Trends in patient financial experience
In healthcare, patient experience comes first. The patient's financial experience is no exception.Prioritizing the experience will become ever more important.
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Healthcare RCM
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Blogs
Surprising Healthcare RCM Improvements to Make ASAP
Through exceptional conversation data, you can master the revenue cycle management operations issues that plague your healthcare organization.
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Healthcare RCM
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Blogs
What is the No Surprises Act?
The No Surprises Act has taken effect and is changing healthcare revenue cycle management. How can it help create improvements?
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Help introduce consumer finance intelligence to lending and collections teams everywhere.
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60+
Customers
75
Team members
3
Continents