Blogs

MCC 7322 - Star Wars stormtrooper, or debt collections merchant code?

Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?

The buzz at GLCCA 2023

Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.

The buzz at CRS 2023

Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.

Webinar recap: Tips for hiring and retaining top collections agents

How do companies like Unifin and Optio Solutions keep top collections agents? Smart hiring, a commitment to training, comprehensive benefits, and employee-first technology.

5 Debt collection trends you can't ignore in 2023

5 trends to watch in 2023 for the consumer finance debt collections industry including hiring and retention, compliance, and technology needs.

TCN and Prodigal unite to support call centers with cloud and AI technologies

Prodigal and TCN are partnering to dramatically improve consumer finance contact center efficiency and results.

The buzz at ACA Ignite 2023

Collections teams at ACA Ignite 2023 were talking about agent hiring and retention, updating technology ahead of coming delinquencies, and the CFPB and compliance.

What TikTok is saying about debt and collections

What advice are borrowers getting about debt and collections from TikTok videos?

Tax season lessons, predictions, and suggestions for collections

We asked sales and collections leaders what we learned from tax season 2022 and how to get ahead in 2023 - here’s what they recommended.

Why collecting from millennials is difficult - and how to do it anyway

Millennials have unprecedented levels of debt, but how can you collect?

February 14, 2023

The buzz at RMAi 2023

What was everyone buzzing about at the RMAi conference? Accounts receivables and collections teams wanted to talk compliance, defaults, and hiring and retention.

January 31, 2023

FCS reimagines their proactive compliance strategy with ProInsight

FCS chose Prodigal ProInsight to analyze 100% of their calls for QA and compliance, deliver client reports 35% quicker, and complete call reviews 5X faster.

October 31, 2022

Telrock System partners with Prodigal for AI-driven collections

Prodigal and Telrock Systems have partnered to deliver real-time intelligence and solutions to lenders, creditors, and their agencies.

September 7, 2022

How the collections industry can ace next tax season

Preparing for tax season today requires collectors, debt buyers, and creditors to evaluate the past — and take a leap toward the future.

What is collections intelligence?

Collections Intelligence brings information and processes together to improve collections experiences for all.

Top challenges in revenue collection

While challenges abound in the contact center, effectiveness stands out. Agent performance can be the make or break ingredient.

Reg F language you need to know: Clear and conspicuous

Reg F has deeply impacted consumer finance teams. Here, we take a look at a key phrase that's garnered a lot of attention: Clear and Conspicuous Disclosure.

Harris & Harris signs with Prodigal to fuel customer empathy

Prodigal's Newest Partner: ARM Leader Harris & Harris. Ready to take customer communication to the next level.

How Does AB 1020 Impact Agencies?

AB 1020 is the latest bill that's going to significantly change the way agencies work. We've got all the details on what this means for you.

Navigating Regulation F With AI

Navigating Reg F requires knowing the rules and finding the right tools to meet them. Best-in-class AI-powered software can help.

February 4, 2022

Measure Agent Empathy and Understanding in Collections

We analyzed 10M+ relevant agent interactions to learn more about empathy. In this blog post we share the actual results of an empathetic approach.

January 26, 2022

CCMR3 Improves Call Audits and Customer Experience with ProInsight

CCMR3 implements ProInsight to improve consumer experience and reduce compliance risk with 100% call monitoring.

January 20, 2022

5 Debt Collection Industry Trends You Can’t Ignore in 2022

From omnichannel intelligence to Regulation F, here we’re going to discuss the trends that could influence the debt collections industry in 2022.

September 15, 2021

Call note standardization - automation for debt collection

Standardizing call notes & automating after-call wrap can create a massive boost in agent productivity as they do more calls & spend more time collecting.

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60+

Customers

75

Team members

3

Continents