Inside one law firm's shift to digital collections: a controlled test, a portal that took over, and recovery that scaled with the book.

At Lotane & Associates, Prodigal's AI agent helps callers understand how interest affects their balance, work through an approved payment plan, and complete payment.

Why a collections voice agent stays flexible in conversation while the compliance-critical decisions are enforced by the architecture underneath.

AI-powered refund scoring, campaign timing, and settlement strategies that help collection agencies maximize recovery before the tax filing deadline hits.

Most collection agencies are leaving a significant portion of their portfolio unworked. Here is how the industry is responding and which debt recovery strategy closes the gap.

The cost of debt collection makes most small balance accounts unprofitable to work. Here is what that means for your portfolio and how to fix it.

Early liquidation rate determines who gets more placements. Three proven strategies for collection law firms to improve performance, lower cost-to-collect, and win more volume from clients

Debt buyers place full portfolios with agencies but only a fraction gets worked. Here's what that coverage gap costs, and how to close it.

Tax refund status reveals when money hits the accounts. Use the refund calendar to boost collection rates by timing.

Major tax law changes in 2026 mean bigger refunds for some borrowers and new pressures for others. Discover who to target for 20-40% higher recovery.

Build your AI implementation strategy for collections. Learn where to start implementation of AI agents, assess readiness, and prepare for success.

Essential guide to debt collection letter: what to include for compliance, how to structure sequences, and strategies that drive higher payment rates.

Containment rate directly impacts cost-to-collect. Collections teams optimizing self-service automation cut costs 10-30% while improving recovery.

Learn how Public Service Loan Forgiveness works, why 94% of applications are denied, and how servicers can improve outcomes.

Why collections costs continue rising and how AI-augmented operating models can expand coverage and improve unit economics.

Millions miss paychecks as the U.S. government shuts down, triggering delinquencies and testing lenders’ readiness to adapt with AI.

Apple’s new AI call-screening might silence collectors before they speak. Can lenders adapt their outreach fast enough?

proCollect fixed FFAM's email deliverability and personalized every send, driving a 15% rise in payments collected through digital channels.

Explore the best AI for debt collections in 2025 with a breakdown of top platforms and how Prodigal leads with full lifecycle intelligence.

Discover the top debt collection industry trends for 2026 including AI agents, digital-first strategies, compliance and cloud adoption.

Discover how a nationally licensed collection agency boosted open rates of debt collection emails from 7% to 45% and tripled click rates by fixing deliverability issues.

The CFPB’s regulatory pullback marks a shift toward industry self-regulation, creating both flexibility and accountability for lenders and debt collectors.

With CFPB stepping back, state regulators are stepping up to usher in a patchwork era of consumer protection, litigation risk and compliance complexity.

A strategic guide to which debt types to prioritize, avoid, or watch in collections from 2025-2027.