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Blogs
Banking & lending
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Blogs
August 29, 2023
The top 4 places where lenders should invest in generative AI for the most ROI
Forward-looking lending teams are already getting ROI from generative AI across the loan lifecycle.
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Banking & lending
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Blogs
August 27, 2023
Credit unions and fintech connect for success
Credit unions can't do it all on their own. But partnering with fintech to use AI in operations can help them deliver the excellence their members expect.
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Banking & lending
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Blogs
June 19, 2023
The buzz at ABA Risk and Compliance 2023
We heard banking attendees at the 2023 ABA Risk and Compliance conference talking about regulatory oversight, complaints management, and staffing shifts.
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Banking & lending
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Blogs
June 14, 2023
LinkedIn Live recap: Banking's multimillion dollar complaints problem
Capturing and managing complaints to avoid regulatory risk and improve business practices is a costly problem for banks. But AI is changing the game.
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Banking & lending
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Blogs
June 1, 2023
Recap: Managing consumer complaints webinar
Our webinar on managing consumer complaints had one big takeaway - you need a human-led, AI-powered process for effective capture and remediation.
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Banking & lending
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Blogs
May 16, 2023
The buzz at Fintech Nexus
Fraud and credit invisibility were two huge topics at Fintech Nexus 2023 in New York, where we saw the impact of disrupting consumer finance.
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Banking & lending
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Blogs
May 11, 2023
The secret to improving banking complaints management
Managing customer complaints causes major headaches for banks and other lenders. What should you look for in solutions to help?
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Banking & lending
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Blogs
April 13, 2023
The buzz at CCN 2023
Hot topics of conversation at the Credit and Collections News conference were consumer questions, AI in ARM, delinquencies, regulations, and medical debt.
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Banking & lending
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Blogs
March 29, 2023
The buzz at CBA Live 2023
Banking and lending teams at CBA were talking about regulations and the CFPB, modernizing technology, and two new twists on staffing difficulties.
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Banking & lending
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Blogs
November 21, 2022
Latest portfolio trends of the largest credit card issuers
Discover insights and latest trends of the US credit card market in our latest analysis of the top 6 largest credit card issuers' recent portfolios.
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Banking & lending
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Blogs
June 30, 2022
How can fintechs keep growing today?
Fintechs have unique challenges and unique opportunities. In a shifting economic environment, where should they focus?
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Banking & lending
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Blogs
December 28, 2021
Three Predictions for Lending Industry and AI
New winners in the lending and loan servicing industry will reach next-level scale with interaction-based artificial intelligence.
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Banking & lending
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Blogs
June 2, 2021
The next phase of fintech innovation
First 2 phases of FinTech innovation focused on simplifying acquisitions and underwriting the borrower. The next is improving the customer experience.
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Banking & lending
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Blogs
August 3, 2020
How to improve credit union member service representative retention and reduce hiring needs
Ease the stress of your credit union's member service representatives' jobs to make them more efficient and improve their job satisfaction.
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Banking & lending
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Blogs
August 3, 2020
How to make every credit union member service representative your best representative
You can't sit by every member service representative to make sure their conversations are on point. But they can still improve with the power of AI.
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Banking & lending
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Blogs
August 3, 2020
8 major benefits of real-time assistance for credit union member service representatives
Learn how real-time credit union member service representative assistance can move every conversation toward your team's goals.
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Banking & lending
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Blogs
August 3, 2020
The life of a credit union member services representative before and after ProNotes
Implementing an AI-powered solution to automate after-call work eases pressure on your member services representatives and regains lost time.
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60+
Customers
75
Team members
3
Continents