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Ideas, research and field notes on collections, servicing and the AI that runs them.

Digital-powered legal collections for faster liquidation
Collections
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May 5, 2025

Digital-powered legal collections for faster liquidation

Here's how our expert-managed digital outreach solution is enabling collections law firms improve engagement and boost recovery
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The dialer strategy behind a 66% collections increase
Collections
|
April 16, 2025

The dialer strategy behind a 66% collections increase

Discover a real-world AI-driven dialer strategy case study showcasing a 66% increase in collections fees per hour using dynamic data integration and unified intelligence.
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Solving email deliverability helped FFAM boost payments by 15%
Collections
|
April 8, 2025

Solving email deliverability helped FFAM boost payments by 15%

FFAM improved digital collections by solving email deliverability issues with ProCollect, personalizing outreach to boost engagement and payments by 20%.
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Reacting fast to payment intent: How to win big this tax season
Collections
|
March 17, 2025

Reacting fast to payment intent: How to win big this tax season

Learn winning tax season collection strategies to capture and act on payment intent in real time to maximize collections.
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Prodigal launches PIE: Intelligence layer for collections AI Agents
All
|
March 14, 2025

Prodigal launches PIE: Intelligence layer for collections AI Agents

Prodigal today announced the Prodigal Intelligence Engine (PIE), a specialized intelligence layer designed to power AI agents in collections and consumer finance.
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Early tax season trends and what they mean for your collection strategies
Collections
|
March 5, 2025

Early tax season trends and what they mean for your collection strategies

Refunds are delayed by 3.8%, but with average refunds up 7.5%, adjusting your tax season strategy can help maximize collections. Learn how to time outreach, target the right accounts, and drive more payments.
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Everyone says ‘Be first in line’ – Here’s how to actually do it this tax season
Collections
|
February 24, 2025

Everyone says ‘Be first in line’ – Here’s how to actually do it this tax season

To actually be first in line, you need to time it right, make it easy, and remove every possible excuse for delay. Here’s how.
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State of debt collections virtual agents in 2025
Collections
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February 20, 2025

State of debt collections virtual agents in 2025

AI-powered virtual agents are transforming debt collections, improving efficiency, compliance, and 24/7 availability. Learn how to evaluate the best solutions for 2025.
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If your IVR could talk, it would apologize for lost payments
Collections
|
February 18, 2025

If your IVR could talk, it would apologize for lost payments

IVRs are dying, and they’re taking your collections down with them. Outdated menus, long wait times, and payment roadblocks are costing you real revenue.
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Are virtual agents ready to handle collections on their own?
Collections
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February 5, 2025

Are virtual agents ready to handle collections on their own?

Virtual agents need specialized capabilities beyond basic AI features to drive collection results. Learn why specialized features make a big difference
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General Revenue Corp. leads collections innovation with Prodigal’s AI
Collections
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February 4, 2025

General Revenue Corp. leads collections innovation with Prodigal’s AI

General Revenue Corporation continues to advance its collections operations and customer experience management through Prodigal's AI-powered ProInsight platform, a partnership that began two years ago.
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Slash collection costs while maximizing recoveries
Collections
|
January 28, 2025

Slash collection costs while maximizing recoveries

Discover 5 proven strategies for third-party collection agencies to reduce costs, improve recoveries, and thrive in 2025’s challenging landscape.
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5 Quick wins to improve digital collection efficiency in 2025
Collections
|
January 14, 2025

5 Quick wins to improve digital collection efficiency in 2025

Discover 5 actionable digital collection strategies for 2025. No complex software or operations overhauls are needed - start improving borrower engagement today with simple, proven tactics.
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How email deliverability impacts payments in debt collections
Collections
|
November 21, 2024

How email deliverability impacts payments in debt collections

Here's why email deliverability matters, the challenges collection agencies face, and actionable solutions to optimize your email strategy.
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Why ranking debt collection agents by amount collected misses the bigger picture
Collections
|
October 30, 2024

Why ranking debt collection agents by amount collected misses the bigger picture

Discover why evaluating debt collection agents solely by the amount collected overlooks key factors. Learn how Intent to Pay (ITP) enhances performance assessments for better collections.
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Building trust, Not credit leverage
Healthcare RCM
|
September 4, 2024

Building trust, Not credit leverage

How RCM teams and medical debt collectors can adapt to the proposed banning of medical bills from credit reports.
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Are you tracking the right metrics?
Auto finance
|
August 26, 2024

Are you tracking the right metrics?

Identify areas for improvement in your auto loan collections operation with simple, clear, and impactful metrics.
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Compliance checklist for collecting payments through email and SMS
Collections
|
August 13, 2024

Compliance checklist for collecting payments through email and SMS

Learn the critical email and text regulations in debt collection to protect your business from costly mistakes.
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No Tech, No Problem
All
|
July 31, 2024

No Tech, No Problem

3 easy fixes to boost your payment rates without tech
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Data points you need to start tracking to increase payments
All
|
July 18, 2024

Data points you need to start tracking to increase payments

The key data points you need to significantly refine your strategies, helping you collect more with less expenses.
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Build a stellar team for collecting payments digitally
Collections
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July 11, 2024

Build a stellar team for collecting payments digitally

Discover the roles, skills, and responsibilities you need in the team that drives significant revenue from digital channels.
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How to get more payments with personalization
Collections
|
June 20, 2024

How to get more payments with personalization

Start now with 5 easy-to-implement, data-backed ways you can impact bill pay text campaign success.
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7 key insights to drive consumer payments: Webinar recap
Collections
|
June 17, 2024

7 key insights to drive consumer payments: Webinar recap

Discover 7 actionable insights from our expert panel to help you optimize your outreach strategy and drive more payments.
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5 ways to maximize return on bill pay campaigns  
Collections
|
June 13, 2024

5 ways to maximize return on bill pay campaigns  

Want to turn customer outreach into payments? Use these 5 data-backed tips from Solutions by Text and Prodigal.
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