Consumer finance news andiIdeas from Prodigal

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Blogs

Ideas, research and field notes on collections, servicing and the AI that runs them.

Harris & Harris signs with Prodigal to fuel customer empathy

Collections

May 16, 2022

Harris & Harris signs with Prodigal to fuel customer empathy

Prodigal's Newest Partner: ARM Leader Harris & Harris. Ready to take customer communication to the next level.

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4 Trends in patient financial experience

Healthcare RCM

May 12, 2022

4 Trends in patient financial experience

In healthcare, patient experience comes first. The patient's financial experience is no exception.Prioritizing the experience will become ever more important.

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Collections

May 4, 2022

How Does AB 1020 Impact Agencies?

AB 1020 is the latest bill that's going to significantly change the way agencies work. We've got all the details on what this means for you.

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Collections

April 27, 2022

Engineering Prodigal's redaction models

Prodigal's engineering team talks about the foundation of our top-performing redaction model to keep customer information safe.

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The Age of Innovation and Industry: Why I Love Prodigal

All

April 22, 2022

The Age of Innovation and Industry: Why I Love Prodigal

Innovations always fascinate me, but there is more to the story. Read why I decided to join the journey of building Prodigal in this age of innovation.

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5 Design Styles for your next SaaS product

All

April 15, 2022

5 Design Styles for your next SaaS product

Do you want to create a new SAAS product? Here are five interactive and simple design styles that can make your product stand out from the crowd of SAAS.

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Preparing for a credit delinquency surge

Collections

April 13, 2022

Preparing for a credit delinquency surge

The most critical time to prepare for a delinquency surge is before it happens. Follow these 3 steps to keep your agency from crashing during these events.

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Collections

March 30, 2022

Navigating Regulation F With AI

Navigating Reg F requires knowing the rules and finding the right tools to meet them. Best-in-class AI-powered software can help.

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Healthcare RCM

March 23, 2022

Surprising Healthcare RCM Improvements to Make ASAP

Through exceptional conversation data, you can master the revenue cycle management operations issues that plague your healthcare organization.

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Extractive vs. Abstractive Summarization: How Does it Work?

All

March 9, 2022

Extractive vs. Abstractive Summarization: How Does it Work?

Two types of note summarization are possible, but one is a clear winner for call center success. Prodigal's abstractive summarization examples can help you.

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How Does Real-Time Agent Assistance Work?

All

March 2, 2022

How Does Real-Time Agent Assistance Work?

Real-time agent assistance is not out of reach. In fact, through a system inspired by Google Maps, Prodigal has seen agents make huge productivity gains.

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All

February 23, 2022

The Future of Call Notes: Accuracy

Inaccurate or incomplete call notes won't push agencies forward. The future of call notes is accurate, comprehensive information.

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Healthcare RCM

February 16, 2022

What is the No Surprises Act?

The No Surprises Act has taken effect and is changing healthcare revenue cycle management. How can it help create improvements?

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Collections

February 4, 2022

Measure Agent Empathy and Understanding in Collections

We analyzed 10M+ relevant agent interactions to learn more about empathy. In this blog post we share the actual results of an empathetic approach.

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CCMR3 Improves Call Audits and Customer Experience with ProInsight

Collections

January 26, 2022

CCMR3 Improves Call Audits and Customer Experience with ProInsight

CCMR3 implements ProInsight to improve consumer experience and reduce compliance risk with 100% call monitoring.

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PM Intern at an Early Startup: Why Prodigal?

All

January 25, 2022

PM Intern at an Early Startup: Why Prodigal?

I am a Computer Science major at Stanford University and it is my very first time working at an early-stage startup. Read more about why I joined Prodigal.

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5 Debt Collection Industry Trends You Can’t Ignore in 2022

Collections

January 20, 2022

5 Debt Collection Industry Trends You Can’t Ignore in 2022

From omnichannel intelligence to Regulation F, here we’re going to discuss the trends that could influence the debt collections industry in 2022.

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AI and automation: The future of debt collection

Collections

January 1, 2022

AI and automation: The future of debt collection

The future is already here - AI and automation can help every debt collection team, including yours.

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Lending

December 28, 2021

Three Predictions for Lending Industry and AI

New winners in the lending and loan servicing industry will reach next-level scale with interaction-based artificial intelligence.

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Scott Hamilton and Son Sell Hand Turned Wooden Bowls to Feed the Hungry

All

December 21, 2021

Scott Hamilton and Son Sell Hand Turned Wooden Bowls to Feed the Hungry

The story of Serving Bowls, a nonprofit started at the start of the Covid-19 pandemic, fights food insecurity through selling handmade wooden bowls.

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My transition from Goldman Sachs to an early stage startup

All

September 21, 2021

My transition from Goldman Sachs to an early stage startup

Story about my transition from a technology investment banker at Goldman Sachs to strategy & finance at an automation platform for lending operations.

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Call note standardization - automation for debt collection

Collections

September 15, 2021

Call note standardization - automation for debt collection

Standardizing call notes & automating after-call wrap can create a massive boost in agent productivity as they do more calls & spend more time collecting.

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My journey to Prodigal and how it’s going so far

All

August 25, 2021

My journey to Prodigal and how it’s going so far

Abhishek Adiga's journey as a product leader from his summer MBA internship with Prodigal to joining us full time as a key member of the product team.

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All

July 22, 2021

Prodigal funding - Our Series A

Excited to announce our Series A (& seed) to scale our product and build GTM teams.

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