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Ideas, research and field notes on collections, servicing and the AI that runs them.

Real-time conversational intelligence in consumer finance
All
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July 13, 2021

Real-time conversational intelligence in consumer finance

Real-time technology is the push all contact centers need to take their productivity to the next level. Here, we tell you why — and summarize your next steps.
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An intelligent solution to accelerating agent productivity
Collections
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April 19, 2021

An intelligent solution to accelerating agent productivity

How agents spend their time in a day is critical to the profitability of any debt collection business. Typically, agents lose 25% of the time in taking notes.
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Prodigal powers RMAi 2021 annual conference with sponsorship
Collections
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April 5, 2021

Prodigal powers RMAi 2021 annual conference with sponsorship

Prodigal is Gold Sponsoring the RMAi 2021, the flagship receivables management industry annual conference. Event takes place on April at ARIA, Las Vegas.
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Implications of Chopra CFPB on debt collections industry
Collections
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March 3, 2021

Implications of Chopra CFPB on debt collections industry

With the Biden administration nominating Mr. Chopra to lead CFPB, there are potentially serious implications on the 1st and 3rd party collection space.
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Supercharging Agent Productivity with AI
Collections
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February 3, 2021

Supercharging Agent Productivity with AI

Matt Maloney, President of FFAM360 and Shantanu Gangal, CEO and founder of Prodigal, dive into applications of AI at a collection agency.
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The top 3 consumer debt headlines from the ARM industry in 2020
Collections
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January 20, 2021

The top 3 consumer debt headlines from the ARM industry in 2020

Our take on the top consumer lending stories from 2020 its impact on the wider credit market and debt collection ecosystem.
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Opportunity to digitize debt collections for startups
Collections
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December 17, 2020

Opportunity to digitize debt collections for startups

All startups look the same. You see a nice website and a lot of passion. Here I write about why I believed in Prodigal and why I decided to join them.
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FFAM360 improves productivity 10x with Prodigal
Collections
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November 23, 2020

FFAM360 improves productivity 10x with Prodigal

FFAM360 partners with Prodigal to help its compliance and QA team monitor 100% calls and reduce the compliance audit time by 90%.
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Call redaction, a silent foundation of the consumer finance industry
Collections
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November 11, 2020

Call redaction, a silent foundation of the consumer finance industry

Prodigal’s redaction product customized for the debt collection industry offers several modules, like social security, address, credit details, among others.
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Quantitative analysis of communication frequency under CFPB rules
Collections
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November 6, 2020

Quantitative analysis of communication frequency under CFPB rules

With the new CFPB rules in place, we looked at the collections industry data to see how the rulings impact the way agencies collect. Find out the details
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Benford's Law observed in debt collections data sets
Collections
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October 5, 2020

Benford's Law observed in debt collections data sets

At Prodigal we deal with a lot of data and very interestingly we found that our debt collection datasets follow Benford's Law, find out our results.
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The life of a credit union member services representative before and after ProNotes
Lending
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August 3, 2020

The life of a credit union member services representative before and after ProNotes

Implementing an AI-powered solution to automate after-call work eases pressure on your member services representatives and regains lost time.
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8 major benefits of real-time assistance for credit union member service representatives
Lending
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August 3, 2020

8 major benefits of real-time assistance for credit union member service representatives

Learn how real-time credit union member service representative assistance can move every conversation toward your team's goals.
Read now
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How to make every credit union member service representative your best representative
Lending
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August 3, 2020

How to make every credit union member service representative your best representative

You can't sit by every member service representative to make sure their conversations are on point. But they can still improve with the power of AI.
Read now
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How to improve credit union member service representative retention and reduce hiring needs
Lending
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August 3, 2020

How to improve credit union member service representative retention and reduce hiring needs

Ease the stress of your credit union's member service representatives' jobs to make them more efficient and improve their job satisfaction.
Read now
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8 major benefits of real-time assistance for student loan servicing representatives
Lending
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August 3, 2020

8 major benefits of real-time assistance for student loan servicing representatives

Learn how real-time student loan representative assistance can move every conversation toward your key outcomes.
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The life of a student loan servicing representative before and after ProNotes
Lending
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August 3, 2020

The life of a student loan servicing representative before and after ProNotes

Read now
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How to improve student loan servicing representative retention and reduce hiring needs
Lending
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August 3, 2020

How to improve student loan servicing representative retention and reduce hiring needs

Ease the stress of student loan servicing representatives' jobs to make them more efficient and improve their job satisfaction to keep them around longer.
Read now
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How to make every student loan servicing agent your best agent
Lending
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August 3, 2020

How to make every student loan servicing agent your best agent

You can't sit by every agent to make sure their student loan servicing conversations are going smoothly. But they can still improve with the power of AI.
Read now
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Topic modeling engine for debt collections
Collections
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July 22, 2020

Topic modeling engine for debt collections

In the world of debt collections, having just the transcript of a call is not enough. We need to go beyond the traditional speech-to-text conversion.
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Debt collection technologies that helped agencies thrive in pandemic
Collections
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July 15, 2020

Debt collection technologies that helped agencies thrive in pandemic

COVID-19 has a lot of implications for debt collection agencies - and for borrowers. Learn how these two groups are adapting and thriving under COVID-19.
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Prodigal recognized as a high performer in the G2 speech analytics category
Collections
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June 26, 2020

Prodigal recognized as a high performer in the G2 speech analytics category

Prodigal recognized as ‘High Performer’ in the G2 Summer 2020 Speech Analytics Report
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Impact of unemployment benefits on the collections industry
Collections
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June 10, 2020

Impact of unemployment benefits on the collections industry

The United States federal government has unleashed unprecedented monetary weapons to save the unemployed. Read to find out the impact on the ARM Industry.
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