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Strategic Intelligence
ProEngage
Determine the optimal time to email or text
Intent to pay
Prioritize accounts most likely to pay
Complaints management
Identify & capture customer complaints
Operational Intelligence
ProInsight
QA and compliance reviews
ProNotes
Real-time agent notes
ProAssist
Real-time agent coaching
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Collections
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Blogs
Collections
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Blogs
Debt buyers: 3 ways to boost your network's profitability by reducing cost-to-collect
How to maximize profitability while maintaining strong relationships with your network of collections agencies.
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Collections
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Blogs
Webinar recap: Mastering the art of reducing wrap time
Wrap time - the silent productivity killer. Four experts share why it's so hard to solve and best practices to improve.
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Collections
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Blogs
FFAM360 increases agent effectiveness 25%
Increasing agent effectiveness by 25%? FFAM360 achieved that - and more - with AI.
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Collections
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Blogs
How this agency achieved 4X ROI with AI for compliance
How a leading agency streamlined their QA team and boosted compliance while reducing headcount.
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Collections
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Blogs
FCS reviews calls 5X faster with ProInsight
FCS chose Prodigal ProInsight to analyze 100% of their calls for QA and compliance, deliver client reports 35% quicker, and complete call reviews 5X faster.
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Collections
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Blogs
Putting RMAI learnings into action
Here's how to put your learnings from RMAI about coming delinquencies, thin margins, and AI in collections into practice.
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Collections
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Blogs
The buzz at RMAI 2024
At RMAI 2024, everyone was buzzing about: charge-offs, profits, and AI.
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Collections
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Blogs
The top 5 debt collection trends to watch in 2024
What's going to happen in the collections industry in 2024? We looked at what the experts are saying.
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Collections
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Blogs
Account prioritization roundtable recap
What did Scott Hamilton's monthly roundtable for collections and consumer finance leaders have to say about account prioritization?
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Collections
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Blogs
What everyone was talking about at this invite-only conference
This invite-only conference featured many top third-party agencies and law firms. What were they talking about?
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Collections
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Blogs
Why you need to act fast in tax season 2024
Your key to success in tax season 2024 is going to be acting fast and early - here's why.
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Collections
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Blogs
3 ways ChatGPT can help and 3 ways it can harm your collections business
ChatGPT delivers both risks and benefits for collections teams. Let's talk about how consumers and your team can get the best use out of it.
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Collections
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Blogs
Webinar recap: The CFPB, medical debt, and credit reports
The CFPB's proposed rule about removing medical debt from credit reports could have far-reaching implications. Let's recap a panel discussion.
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Collections
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Blogs
Better Together: How uniting voice and digital channels can improve results
Voice and digital channels are often used separately to communicate with borrowers. But what if they could talk to each other, too?
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Collections
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Blogs
Collections teams and the great federal student loan "unpause"
When the federal student loan forbearance ends, collections teams are going to face new challenges helping borrowers. Generative AI can help.
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Collections
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Blogs
The buzz at RMAI Executive Summit 2023
Conversation at the RMAI Executive Summit centered around regulations, talent, and cybersecurity and compliance. Catch up here.
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Collections
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Blogs
The buzz at ACA Annual 2023
Everyone at ACA Annual was worried about how to keep going when staffing levels remain low. We've got some tips.
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Collections
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Blogs
Recap: Flying cars and the future of collections
A panel of collections and repayment leaders put on their spacesuits and looked at the future of collections. Here's what they see.
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Collections
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Blogs
MCC 7322 - Star Wars stormtrooper, or debt collections merchant code?
Test your knowledge of merchant category code 7322 and Visa's rules for collections agencies with our new quiz: MCC 7322 or stormtrooper?
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Collections
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Blogs
The buzz at GLCCA 2023
Topics attendees at the Great Lakes Credit and Collection Conference talked about included the FTC Safeguards Rule, operations improvements, and agent hiring and retention.
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Collections
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Blogs
The buzz at CRS 2023
Everyone at the Collections and Recovery Solutions 2023 conference was talking about cutting costs, improving customer experience, and the FTC Safeguards rule.
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Collections
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Blogs
Webinar recap: Tips for hiring and retaining top collections agents
How do companies like Unifin and Optio Solutions keep top collections agents? Smart hiring, a commitment to training, comprehensive benefits, and employee-first technology.
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Collections
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Blogs
5 Debt collection trends you can't ignore in 2023
5 trends to watch in 2023 for the consumer finance debt collections industry including hiring and retention, compliance, and technology needs.
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Collections
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Blogs
TCN and Prodigal unite to support call centers with cloud and AI technologies
Prodigal and TCN are partnering to dramatically improve consumer finance contact center efficiency and results.
Read now
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60+
Customers
75
Team members
3
Continents