Blogs

It’s time to redefine AI accuracy for collections and loan servicing

Uncover the real meaning of AI accuracy for loan servicing and collections. Learn how Prodigal's unique approach measures AI accuracy through complete conversation understanding.

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What are generative AI and consumer finance intelligence, and how are they transforming operations?

A simplified explanation of Generative AI and Consumer Finance Intelligence and their impact on the day-to-day operations of the consumer finance industry.

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5 Auto finance industry challenges to overcome in 2023

From rising delinquencies and high employee attrition rates to rising customer expectations – find out the top 5 challenges in the auto finance industry.

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A brief auto finance industry Q&A with ChatGPT

Experience the power of ChatGPT, the highly anticipated chatbot developed by OpenAI, as we discuss the latest trends in the auto finance industry.

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The 5 stages of a recession: What to expect and how to prepare your business

If we truly are heading into a recession, what does that mean for the economy? And how can we prepare to weather the coming storm?

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The state of the consumer finance industry today

At the brink of a recession and 3rd year of Covid, we are truly in a unique state of affairs. What does this mean for the Consumer Finance Industry?

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Latest portfolio trends of the largest credit card issuers

Discover insights and latest trends of the US credit card market in our latest analysis of the top 6 largest credit card issuers' recent portfolios.

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Telrock System partners with Prodigal for AI-driven collections

Prodigal and Telrock Systems have partnered to deliver real-time intelligence and solutions to lenders, creditors, and their agencies.

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Consumer Portfolio Services chooses Prodigal to advance its fintech platform

As we help advance CPS’s AI initiatives, Prodigal enters into improving auto lending operations and specialty financing. We’re excited to be here.

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What do agents want from real-time agent assistance?

Agents are looking for some basics from every software they use for their job. When it comes to real-time agent assistance, they're looking for a bit more.

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Prodigal launches real-time agent assistance for consumer finance

Prodigal has launched ProAssist, the AI-powered real-time assistant that can turn every agent into your best agent.

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How the collections industry can ace next tax season

Preparing for tax season today requires collectors, debt buyers, and creditors to evaluate the past — and take a leap toward the future.

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Finvi Ontario Systems partners with Prodigal to deliver conversation intelligence

A partnership to enhance consumer experience and accelerate revenue recovery with actionable insights.

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AI in real-time agent assistance

Agent assistance solutions should be modeled based on the nuances of performance. Prodigal's AI is the perfect example of how to drive effectiveness.

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Prodigal named top 100 early-stage company to work for

Out of 500+ companies that raised Seed & Series A rounds over the past year, executive search Will Reed named Prodigal an employer of choice.

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8 major benefits of real-time agent assistance

Agents are capable, but conversations are complicated. Learn how real-time agent assistance can move every conversation toward your key outcomes.

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What is agent assistance?

Agent assistance is an AI tool that offers contact center agents real-time guidance toward important conversation outcomes. Learn more!

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What is collections intelligence?

Collections Intelligence brings information and processes together to improve collections experiences for all.

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Top challenges in revenue collection

While challenges abound in the contact center, effectiveness stands out. Agent performance can be the make or break ingredient.

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How can fintechs keep growing today?

Fintechs have unique challenges and unique opportunities. In a shifting economic environment, where should they focus?

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Disrupting the status quo: Why I joined Prodigal

Prodigal offers something different to the industry, with a host of benefits that make it a great place to work. Read my story why I joined Prodigal

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How you can improve agent performance with better notes

There are many ways to improve agent performance. Call notes standardization and insight reporting offers something new.

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Reg F language you need to know: Clear and conspicuous

Reg F has deeply impacted consumer finance teams. Here, we take a look at a key phrase that's garnered a lot of attention: Clear and Conspicuous Disclosure.

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Tips for better QA in your healthcare patient contact center

Patient call centers are all about customer service. But how can your healthcare contact center keep up with the increasing demands? Here are some tips

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