Intelligence you can use.

How can I make every agent my best agent?

Coach your bottom reps to the top by pinpointing the behaviors that drive success (and the ones that don’t).
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More in-call time with less multitasking.

Note-taking wastes hours of your agents’ time, without generating revenue or improving customer experience. ProNotes auto-writes a call summary seconds after a call that is consistent, clear, and includes just the right amount of detail, with automatic redaction.
  • Slash after-call wrap-time and increase capacity by 15% or more.
  • Get automatic, accurate summaries of conversations.
  • Reduce talking while typing to boost customer experience.
  • See actionable insights from analysis of uniform notes.

Give your team room to grow.

When you uncover the actions that drive your best agents’ success, you can power improvements across your team:

10%

Lift in payment rates across all agents

17%

Reduction in average handle time

How it works

Here’s how Prodigal uses AI to pinpoint the actions that drive agent effectiveness:
Analyzes omnichannel interactions
Our custom-built AI analyzes every interaction your representatives have with customers across calls, emails, texts, and chats to deliver intelligence you can use about performance and opportunities to improve.
Replaces outdated technologies with AI
Ditch the keyword fumbles - AI trained specifically for consumer finance understands the full context of conversations between your agents and customers across every channel so you can get clear insight into what's working (or not).
Determines precise behaviors to improve
With Prodigal's AI, in addition to customizing standard KPIs, you can quantify qualitative measures like agent empathy and sentiment so you can target training to specific behaviors.
Delivers actionable intelligence
You get a personalized evaluation of every behavior you want to measure so you can isolate the ones you want to replicate across agents to lift the team's success.
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What else do you need to know?


✓   
Propensity models

✓   Outreach strategy

   Agent effectiveness

Discover what else our custom AI can reveal for you.

You’ve been wondering for years which accounts to prioritize, and the answer has been hiding in plain sight. Discover what else our customized AI can reveal for you.

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More problems? More solutions.

How can I improve customer engagement?

Analyze account patterns to uncover the right timing, cadence, message, and channels for outreach to optimize customer response and improve outcomes.

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Which accounts are most likely to pay?

Reveal which accounts have the highest intent to pay so you can prioritize outreach to increase payment rates and reduce costs.

Learn more

What’s a better way to manage complaints?

Accurately automate complaints identification and capture so you can focus on resolving concerns and building proactive systems to address them.

Learn more

What else can AI intelligence deliver?

Intent to pay scores, agent improvement, and customer engagement are only the beginning. Learn more about Prodigal's AI-powered intelligence for every business.

Learn more
Modernize your call center

Ready to chat when you are.

The information you've always needed to accurately prioritize, segment, and target accounts so you can reduce costs and increase customer satisfaction - now available to businesses of every size with Prodigal's custom AI.
Thanks for your interest in Prodigal!
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60+
Customers
75
Team members
3
Continents

Join Our Team

Help us expand our mission of introducing consumer finance intelligence to lenders, collectors, and loan services around the world.
Check out our open jobs
60+
Customers
75
Team members
3
Continents
60+
Customers
75
Team members
3
Continents

Join Our Team

Help us expand our mission of introducing consumer finance intelligence to lenders, collectors, and loan services around the world.
Check out our open jobs
60+
Customers
75
Team members
3
Continents