Power payments with analysis of every call.

ProInsight analyzes every conversation across phone, chat, text, and email to give you a deep understanding of your customers.

In addition to catching compliance exceptions and automating QA scorecards, ProInsight renders payment prompts and verifies those prompts were properly executed.

"Since using Prodigal, I get the transparency across my business that gives me peace of mind."

Anna Donnelly, VP

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Scoring, compliance, and payments in one.

To support agent performance and lift payment rates, you need to go go beyond basic call audits.

ProInsight analyzes each call, automating call scoring to ensure compliance adherence, identifying settlement plan discussions, and providing actionable coaching insights to help your team succeed.

Analyze calls, texts, emails and chats on 200+ parameters.
Evaluate and coach your agents more efficiently.
Monitor and analyze 100% of interactions for payment insights.
Store audio and text for every interaction in one place.

30%

increase in agent effectiveness

16%

more payments collected

10%

expense reduction

Get all your business insights in one place.

Complete analysis.

With over 200 out-of-the-box evaluation parameters and custom metrics, you can understand your customers' and agents' behaviors on a call so you can build strategies and help your team work effectively.

Thorough evaluation.

Use Prodigal’s AI-assisted agent scorecard automation to evaluate calls, review performance, and analyze trends in one place. so you can collect more payments.

Simplified analysis.

Generate customizable reports at the touch of a button with Prodigal’s smart reports. Let the data do the work for you so you can examine and understand trends to help you collect more.