Blogs

Call redaction, a silent foundation of the consumer finance industry

Prodigal’s redaction product customized for the debt collection industry offers several modules, like social security, address, credit details, among others.

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Quantitative analysis of communication frequency under CFPB rules

With the new CFPB rules in place, we looked at the collections industry data to see how the rulings impact the way agencies collect. Find out the details

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Benford's Law observed in debt collections data sets

At Prodigal we deal with a lot of data and very interestingly we found that our debt collection datasets follow Benford's Law, find out our results.

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The life of a credit union member services representative before and after ProNotes

Implementing an AI-powered solution to automate after-call work eases pressure on your member services representatives and regains lost time.

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8 major benefits of real-time assistance for credit union member service representatives

Learn how real-time credit union member service representative assistance can move every conversation toward your team's goals.

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How to make every credit union member service representative your best representative

You can't sit by every member service representative to make sure their conversations are on point. But they can still improve with the power of AI.

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How to improve credit union member service representative retention and reduce hiring needs

Ease the stress of your credit union's member service representatives' jobs to make them more efficient and improve their job satisfaction.

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8 major benefits of real-time assistance for student loan servicing representatives

Learn how real-time student loan representative assistance can move every conversation toward your key outcomes.

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The life of a student loan servicing representative before and after ProNotes

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How to improve student loan servicing representative retention and reduce hiring needs

Ease the stress of student loan servicing representatives' jobs to make them more efficient and improve their job satisfaction to keep them around longer.

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How to make every student loan servicing agent your best agent

You can't sit by every agent to make sure their student loan servicing conversations are going smoothly. But they can still improve with the power of AI.

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Topic modeling engine for debt collections

In the world of debt collections, having just the transcript of a call is not enough. We need to go beyond the traditional speech-to-text conversion.

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Debt collection technologies that helped agencies thrive in pandemic

COVID-19 has a lot of implications for debt collection agencies - and for borrowers. Learn how these two groups are adapting and thriving under COVID-19.

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Prodigal recognized as a high performer in the G2 speech analytics category

Prodigal recognized as ‘High Performer’ in the G2 Summer 2020 Speech Analytics Report

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Impact of unemployment benefits on the collections industry

The United States federal government has unleashed unprecedented monetary weapons to save the unemployed. Read to find out the impact on the ARM Industry.

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District Court judge granted ACA International’s request for a temporary restraining order

BREAKING: MA District Court Judge Granted ACA International’s Request For A Temporary Restraining Order (TRO) Against Massachusetts AG

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Second round of Paycheck Protection Program (PPP) starts today

Second round of Paycheck Protection Program (PPP) starts today

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Prodigal helps Unifin upskill the collections team in days

Coaching through Corona, Prodigal helps Unifin upskill the team in days

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Webinar on SBA loans for the collections & ARM industry

Prodigal hosted a live webinar where industry insiders discussed about the implications of SBA loans on the consumer finance industry.

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Economic injury disaster loans

This is the second article in our series of educational posts and resources for the ARM industry to tide over this pandemic.

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Thinking about our borrowers first

Becoming a borrowers-first company is a great success for any consumer finance company. Here are some of the most important things to keep in mind.

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Forgivable loan assistance for the ARM and collections industry

Discover the impliacations of forgivable loan assistance on ARM & consumer finance industry and best practices to follow.

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LinkedIn Live recap: What is consumer finance intelligence?

What is consumer finance intelligence, and how can it change borrowing and repayment for consumers and lenders?

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Slash collection costs while delighting borrowers

For lenders in 2025, from digital-first strategies to AI-powered automation, discover how to protect profits, slash costs, and delight borrowers.

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Collect more, now.

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