How proAgent outperforms Skit.ai in omnichannel collections

ProAgent is built specifically for collections, making it the ideal agentic solution for the consumer finance and collections industry

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Compare Prodigal to Skit.ai:

Features

Model training and awareness

Combines specialized models fine-tuned for collections, ensuring smarter, secure, and context-aware interactions throughout all collections interactions

General LLM with focus on understanding complex interactions and conversational nuances

Intelligence architecture

Powered by our proprietary PIE engine, which connects seamlessly with your systems to learn, adapt, and understand the full context of your business - from policies and products to regulations and consumer insights - just like a human agent.

Employs Agentic AI that operates independently, continuously learning and optimizing without human oversight

Domain expertise

Trained on the largest, most specialized dataset in collections and consumer finance, proAgent understands the nuances of collections calls, industry regulations, and domain-specific terminology and concepts

Broader conversational AI application that has been adapted for collections use cases

Data foundation

Uses general LLM technology focusing on context understanding and sentence parsing

Company specific understanding

Learns company-specific nuances by analyzing your entire call corpus, QA scorecards, feedback, and incentive structures, just like a human agent in training. Built on our PIE engine, it also integrates regulations, policies, and guidelines into a centralized knowledge base to ensure compliance and context-aware conversations

Unclear setup process and appears to lack deep, tailored learning. Setup similar to a generic voice agent

AI guardrails

Transparent, state-based architecture with clear guardrails to prevent the AI agent becoming a 'black-box'

Unclear inner workings and no mention of any explicit guardrails

What our customers say

Working with Prodigal has been an exceptional experience from start to finish. The installation and rollout of their platform were remarkably smooth, demonstrating their commitment to simplicity and efficiency.

Michelle Correal

Training & Quality Assurance, TimePayment

Prodigal has been an important partner in our data-driven evolution. Through Prodigal's ProInsight application and the information it provides, we've gained valuable insights that we can leverage to both improve our operations and provide meaningful insights to our clients.

Mark Boich

Director of Strategic Operations, Harris & Harris

The problem we were seeing with other potential tools was that they would be difficult to calibrate to meet our requirements. This was because the script and other necessary elements were supposed to be established by our in-house QA team. This wasn’t the case with Prodigal.

Rajeesh Ramakrishnan

Assistant GM, Quality and Compliance, First Credit Services

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