AI is quickly transforming the way lenders and customers interact with better communication, improved customer service, and increased accuracy in their interactions. Automating parts of the customer service process with AI can benefit both lenders and borrowers, including quickly processing consumer inquiries, providing faster response times, and improving the customer experience. 

Using AI to analyze customer demand data allows for better understanding of customer needs and preferences. That information allows lenders to offer more tailored solutions to customers and provide more personalized experiences.

Lenders who use AI-powered tools can provide their borrowers with faster, more accurate service. AI can also be used to help customers identify the best products and services for their needs, allowing them to make more informed decisions. But not every AI solution is created equal, especially when it comes to uses for borrowing and lending. 

One-size-fits-all solutions don’t have the expertise in consumer finance to offer the kind of transformative information and tools we’ve mentioned above. But Prodigal has been trained on over 250 million consumer finance interactions.

Prodigal is an AI-driven platform that uses machine learning and natural language processing to support the lender-customer relationship.

With Prodigal, you can:

Reduce time-consuming administrative tasks: Prodigal leverages real-time and post-call learnings to coach agents through every call and then instantly analyzes and summarizes the conversation, reducing the need for manual after-call work and streamlining loan servicing processes.

• Improve customer satisfaction: Our AI Intent Engine uses algorithms designed to help you identify customer needs and enhance the lending experience, increasing customer satisfaction and loyalty.
• Reduce costs: By automating your lending workflows, you can reduce costs associated with manual processes and agent errors, saving time and money.
• Ensure compliance: Our solutions help you stay compliant with the latest regulations and guidelines, reducing the risk of regulatory fines and penalties.

Don't let old-fashioned lending processes consume your time and resources. Look for a best-in-class software solution to individually coach agents through interactions, and support compliance and quality assurance tasks without overloading representatives or managers. A complete solution, with AI-powered expertise in lending and borrowing as well as detailed analytics and insights, can help you make the best decisions that lead to the best outcomes.