“From credit to collections, we have an imperative to continually improve our processes to better support our teams and help them be more successful, faster. Prodigal makes servicing operations more efficient and effective for all parties."

“With our old manual process, we had no dependable way of making sure that we weren’t falling prey to collectors’ lack of knowledge or attention in handling calls correctly. Now, with Prodigal, all calls are monitored, so we can track collector behavior and improve overall performance."

Using Prodigal, we've seen a jump in payments, and up to a 25% increase in other critical agent effectiveness areas, like compliance scores, rebuttals, and objections. Our customers are the heart of our operations. Prodigal lets us keep that commitment by helping our agents be more empathetic and in the moment, while driving win-win results."

“With Prodigal, it’s like every agent has a supervisor or buddy guiding them, so they always succeed. You also see standardization of notes across the board. Regulators see that thoroughness and consistency and don’t go digging for potential concerns. Especially in highly regulated industries, it’s essential."