ARM Industry
Dec 5, 2020
Top 3 consumer debt stories for ARM industry from 2020
Our take on the top consumer lending stories from 2020 its impact on the wider credit market and debt collection ecosystem.
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Maximize Debt Collection Revenue & Productivity
Prodigal provides AI-driven actionable insights and analytics that drive higher recovery.
Collect more, collect faster!
Collect more, collect faster!
+ 21%
Collections Yield
+ 44%
Agent Productivity
- 35%
Call Reviews Time
Maximize Collection Revenue
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Optimize Collection Operations
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Optimize Operational Efficiency
Improve agent productivity and collections efficiency using a modern analytical suite.
Wrap Time Analytics
AI-Assisted Call Summaries
Real-time Prompts
Minimize Compliance Risk
Leverage natural language speech AI models to analyze every borrower interaction for regulatory compliance and procedural adherence.
100% Call Monitoring (FDCPA, TCPA Checks)
Client Services & Reporting
Agent Scorecards
10 Mn
Monthly Interactions
45
Call Summary Tags
25+
Customers
Collections Industry Loves Prodigal
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA efficiency.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia
QA Manager,
Sequium Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!"
Phil Cooper
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
“Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests.”
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved the efficiency of our QA process.”
Chris Schumacher
CEO,
Optio Solutions
"Unlike other speech analytics providers, Prodigal actually acts on customer feedback and requests."
Joshua Price
Speech Analytics Specialist,
Penn Credit Corp
“Prodigal's approach to call scoring is a game-changer! Their accuracy and flexibility has greatly improved our QA efficiency.”
Chris Schumacher
CEO,
Optio Solutions
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia Lawrence
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal is very user friendly and provides powerful insights. I would absolutely recommend Prodigal to the collections industry.”
Patricia
QA Manager,
Sequium Solutions
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA.”
Scott Collins
Director, IT,
Action Collection
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool.”
Clint Daoud
Executive Vice President,
Unifin Inc.
“Extremely flexible and powerful voice analytics tool has helped us fix the compliance gaps and increase productivity”
Neeraj Mendiratta
CEO,
KnovaOne
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“In-depth analysis of business functions is easy with Prodigal on your side. Prodigal truly listened and adapted to my needs.”
Peter Roberto
Owner,
Empire Credit and Collection
“Prodigal’s proactive trend identification enabled Unifin to retrain agents within 3 days at the start of the pandemic lockdowns”
Edwina Cruz
Sr. Operations Manager,
Unifin Inc.
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
“Prodigal Voice has made call reviews over 35% faster. Without Prodigal we would add hundreds of man-hours every month!!”
Phil Cooper
Director of Compliance,
Optio Solutions
Trusted By Dozens of Customers
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“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool. ”
Clint Daoud
Executive Vice President,
Unifin Inc.
Unifin Inc.
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G2 High Performer Summer 2020
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