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An recent article talked about how the patient experience begins in the waiting room.
That's a few touches to late, isn't it? It's like declaring the patient experience ends when the practitioner leaves the appointment.
Anyone in RCM knows the patient financial experience is a key part of the process.
University of Utah Health receives approximately 220,000 surveys every year, and they've used the feedback in those to develop their Five Elements of Patient Experience.
While these were created based on care experiences, reading them through an RCM lens reveals how what patients value in their medical care is no different than what they value in financial care.
Your RCM team, whether you are a department within the care system or an external partner, can use the 5 elements of patient experience to consider
We recently helped an RCM partner spot 2.3X more opportunities for their representatives to show empathy to patients, and they were able to shift their training as a result. We'd love to show you how.
Want to find the answers you've been looking for so
you can drive the results you need?