ProInsight delivers insights and QA automation.

I analyze every conversation across phone, chat, text, and email to give you a deep understanding of your customers. In addition to catching compliance exceptions and automating QA scorecards, I generate insights that improve your business processes and strategies.

"Since using Prodigal, I get the transparency across my business that gives me peace of mind."

Anna Donnelly, VP

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Scoring, compliance, and insights.

Monitoring agent performance goes beyond the basics. Prodigal ProInsight analyzes every interaction to score interactions, monitor compliance, and provide strategic business insights.

Analyze calls, texts, emails and chats on 200+ parameters.
Manage, monitor, evaluate, and coach your agents more efficiently.
Monitor and analyze 100% of interactions to flag exceptions.
Store audio and text for every interaction in one place.

93%

in QA cost efficiency

100%

call monitoring and coverage

5x

faster call reviews completed

ProInsight solves for QA and compliance.

Complete analysis.

Monitor and analyze every agent-customer interaction. With over 200 out-of-the-box evaluation parameters and custom metrics, you can examine and flag every facet of your customers' and agents' behaviors on a call.

Thorough evaluation.

Use Prodigal’s agent scorecards to evaluate calls, review performance, and analyze trends all in one place. Improve your QA productivity further with AI-assisted scorecard automation.

Simplified analysis.

Generate customizable reports at the touch of a button with Prodigal’s smart reports. Let the data do the work for you so you can examine and understand valuable trends and cues.