The Value of AI in Your Call Center Operations

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Automate call notes with ProNotes.

Eliminate After-call Work

Maximize your operations and save hours of manual note-taking with a single click. Your agents have the skill to produce better outcomes. Don’t let data entry get in their way.

Standardized & Structured Notes

Break the notes down to analyze conversational insights and improve calling strategies, enhance the readability and accuracy of notes, and eliminate the need for any shorthand training.

Deeper Customer Engagement

Avoid multitasking. Have your agents play to their strengths and focus only on building a relationship with the consumer. Leave the note-taking to ProNotes.

TIM COLLINS

CCO, InDebted

“ProNotes is great from a compliance perspective. You see standardization of notes across the board. Regulators see that thoroughness and consistency and don’t go digging for potential concerns. Especially in highly regulated industries, it’s essential.”

MIKE LAVIN

COO, CPS

"From credit to collections, we have an imperative to continually improve processes through greater automation and AI that better supports our collections team and helps them be more successful — faster. Prodigal's notes automation lets us do that with productivity solutions that make servicing operations and interactions more efficient and effective for all parties."

MATTHEW MALONEY

President, FFAM360

“With ProNotes, we’re seeing an average 40% productivity improvement. It reduced post-call wrap time significantly, so we can make sure our best agents are able to reach more accounts.”