White Papers
April 27, 2022
Prodigal for Fintech
Want to explore the capabilities of AI for your Fintech customer servicing and collections operations? Download this one-pager PDF to understand how Prodigal can help.
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VOICE
Eliminate Reg F Risks
Prodigal's leading speech AI analyzes every interaction for FDCPA compliance adherence, automates call scoring, and provides coaching insights.
Monitoring agent performance goes beyond basic compliance.
Are you doing it?
Prodigal analyzes calls on 60+ parameters for you to more efficiently monitor, evaluate and coach your agents
100% Call Monitoring
Monitor and analyze every agent-borrower interaction. With over 60+ out of the box evaluation parameters, and even more custom metrics, you can analyze and flag every facet of your borrowers' and agents' behaviours on the call.
Agent Scorecards
Use Prodigal's agent scorecards to evaluate calls, review performance and analyze trends, all in one place. Improve your QA productivity further with AI-assisted scorecard automation.
Client Reporting
Draw actionable insights and generate customizable reports at the touch of a button with Prodigal's smart reports. You can let the data do the work for you.
See How it Works
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In this 20-minute, online demo, you'll learn how Prodigal's cutting-edge speech AI can ensure 100% call monitoring and significantly reduce QA costs.
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA. Very easy to navigate and excellent reporting capabilities”
Scott Collins
Director, IT,
Action Collection
Action Collection
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Trusted By Dozens of Customers
