Prodigal analyzes calls on 60+ parameters for you to more efficiently monitor, evaluate, and coach your agents
Monitor and analyze every agent-customer or agent-patient interaction. With over 60+ out of the box evaluation parameters, and even more custom metrics, you can analyze and flag every facet of your customers' and agents' behaviors on the call.
Use Prodigal's agent scorecards to evaluate calls, review performance, and analyze trends all in one place. Improve your QA productivity further with AI-assisted scorecard automation.
Draw actionable insights and generate customizable reports at the touch of a button with Prodigal's smart reports. Let the data do the work for you so you can examine and understand valuable trends and cues.
.png){kind=small}
“Prodigal speech analytics is the best QA tool to ensure call representatives comply with company policies and FDCPA. Very easy to navigate and excellent reporting capabilities”
.png)
.webp)
