Finally able to reduce QA headcount and realize 4X ROI
See how a 30-year industry leader cut QA headcount and streamlined manual processes.
4x
Return on investment
$20,000
Savings per month
.svg){kind=icon}
25%
Reduction in QA headcount
Work smarter with Prodigal AI
Prodigal ProInsight vs. CallMiner
Don't settle for outdated, faulty technology and limited coverage with speech analytics. Drive payments while you audit calls, texts, and emails with purpose-built AI that delivers 90+% accuracy with no extra staff.
Compare Prodigal to CallMiner:
Features
Customization
Over 200 finance industry-specific tags and easy customization
Pre-set packages, customization not permitted
Technology
Built with AI from the ground up
Relies on outdated transcription
Data storage
Centralized storage for audio, text transcripts, and metadata for all interactions
Audio recordings only
Agent management
Comprehensive agent scoring, evaluation, and coaching tools
Basic call scoring, no direct workflows for training
Staff
Fully automated, no headcount required
Requires on-site staff to manage tool
ProInsight does so much more than outdated voice analytics tools
Working with Prodigal has been an exceptional experience from start to finish. The installation and rollout of their platform were remarkably smooth, demonstrating their commitment to simplicity and efficiency.
Prodigal has been an important partner in our data-driven evolution. Through Prodigal's ProInsight application and the information it provides, we've gained valuable insights that we can leverage to both improve our operations and provide meaningful insights to our clients.
The problem we were seeing with other potential tools was that they would be difficult to calibrate to meet our requirements. This was because the script and other necessary elements were supposed to be established by our in-house QA team. This wasn’t the case with Prodigal.
Our Prodigal implementation with Livevox was a breeze and the team was amazing in making it as smooth as possible. With ProInsight, our QA work is four times faster.
Get the accurate, modern solution: Prodigal ProInsight
