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ProNotes, the automated note-taking solution, offered a massive boost to collector's productivity. The agency saw a reduction of wrap time by over 50% for most agents within 2 weeks of the launch.
Unifin was able to incentivize recommended behaviors among its agents swiftly
With Prodigal's AI-driven speech analytics, Optio is able to analyze 100% of calls to ensure compliant and highly effective collection operation
Since adopting ProVoice, FFAM360 has cut the compliance audit and call scoring time by 90%. FFAM360 manages a large agency network and uses ProVoice to standardize and analyze data across eight different sources.
Using Prodigal's AI-driven, real-time call summary assistant, ProNotes, Rash Curtis & Associates empowered its agents to cut down on their wrap-up time, ultimately realizing a 30% increase in daily call time.
Since adopting ProVoice, this leading collections law firm has revolutionized its call auditing process by automating QA workflows to eliminate legal costs associated with incorrect dispositions.
After implementing all three of Prodigal’s applications, FFAM saw a fast lift in several key effectiveness metrics.