Prodigal Optimize improves the efficiency and effectiveness of your team, where ever they are located. Our productivity suite is purpose built for collection workflows.
Monitor activity through the day to minimize time waste. Prodigal drives effectiveness of agents in-call and between-calls. Powerful intuitive visualizations identify opportunities for each agent to be more productive.
Manual note-taking after each call takes roughly 45 sec that adds up to 90 to 120 minutes a day per agent. Prodigal offers AI-assisted call summary in real-time that eliminates the need for manual note-taking.
Turbocharge your team with live guidance and analytics about your customers. Prodigal synthesizes dozens of signals so your agents make each customer interaction count for more.
.png){kind=small}
“Prodigal’s extremely flexible and powerful voice analytics tool has been able to help us identify opportunities to train our associates, fix the compliance gaps and increase agent productivity.”
