I get smarter by the second so you maximize every minute.

Prodigal’s AI Intent Engine, the brains behind our solutions, has been trained on over 300 million consumer finance conversations just like the ones your team has every day.
‍
Put our AI to work analyzing every interaction you have with your customers so you can optimize the work you do and get intelligence so you can transform how you do it.

First, I guide your agents through conversations.

Having learned from analyzing over 300 million calls, I know firsthand that your success relies upon productivity, efficiency, and the efficacy of your teams’ conversations. To facilitate and elevate, I leverage all my real-time and post-call learnings to coach your agents through every call they make or take.

Then, I analyze and summarize conversations.

Note-taking is tedious, distracting, and worst of all, it's a customer experience-killer. I analyze every conversation your agents have, and deliver a clear, complete summary that rescues their connection with the customer and ensures higher quality on all future interactions.

Finally, let’s help you with QA and deliver strategic intelligence.

Catching compliance exceptions and automating QA scoring for every single conversation at 4X the speed? No problem.

But even better, I use custom-trained AI analyze every call, text, email, and chat to find the answers you've always wanted to improve performance, from account prioritization to communication strategies to representative effectiveness and beyond.

Meet our solutions

I get smarter by the second so you maximize every minute.

Prodigal’s AI Intent Engine, the brains behind our solutions, has been trained on over 400 million consumer finance conversations just like the ones your team has every day.
‍
Put our AI to work analyzing every interaction you have with your customers so you can optimize the work you do and get intelligence so you can transform how you do it.

First, I guide your agents through conversations.

Having learned from analyzing over 400 million interactions, I know firsthand that your success relies upon productivity, efficiency, and the efficacy of your teams’ communications with customers. To facilitate and elevate, I leverage all my real-time and post-call learnings to coach your agents through every customer conversation.

Then, I analyze and summarize conversations.

Finally, let’s help you with QA and deliver strategic intelligence.

Meet our solutions

Auto finance

Make repayment less tricky. Make customer delight more sticky.

Rising delinquencies, high interest rates—with less inventory—and inflation are making auto finance a risky business.

But you can still set your servicing and collections teams up for a level of success you didn't know was possible.

Prodigal for Auto finance

Auto finance

Make repayment less tricky. Make customers’ delight more sticky.

With labor challenges, rising auto rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.

Prodigal for Auto finance

Auto finance

I accelerate your auto finance team with AI.

Record-high payments and rising delinquencies are making auto finance servicing and collections harder. But Prodigal’s AI-powered applications and intelligence automate and simplify your processes by analyzing omnichannel communications to help your team keep payments current and repossessions low.

Prodigal for auto finance

Collections

Less talking and typing. More focus on customers.

Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.

Prodigal for collections

Collections

I help you boost payments and lift agent performance.

Capture and act on what's happening in your customers' financial lives right now to improve prioritization and segmentation. Track and coach agents in real time to power revenue, streamline slow and incomplete QA workflows, and automate tedious note-taking so your team can focus on effectiveness.

Prodigal for collections

Collections

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation and provide the most human, authentic, and effective experience possible.

Prodigal for collections

Healthcare

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically-human and highly-informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real-time, all of the time.

Prodigal for healthcare

Healthcare

Maximize any size team. Do more with fewer agents.

Prodigal for healthcare

Healthcare

I ease patient payments with fresh intelligence and new solutions.

Ensure an empathetic and informed omnichannel experience for patients by analyzing conversations and proactively designing solutions. Raise payment rates and patient satisfaction without increasing costs.

Prodigal for healthcare RCM

Banking & lending

Transform customer complaints into fully compliant customer delight.

Empower your agents to focus solely on building authentic, engaging, and effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster and provide the best experience for customers.

Prodigal for Banking & lending

Banking and lending

I deliver current information so you can transform lending strategies.

Empower your representatives to be able to focus on building more authentic and effective connections with customers. Reduce cost-to-service, automate complaints management, and solve for business problems before they begin.

Prodigal for banking and lending

Banking and lending

Transform customer complaints into fully-compliant customer delight

Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers by removing tedious tasks that distract them, and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, so they can get the job done faster, and provide the best experience for customers.

Prodigal for Banking and lending

Prodigal for auto finance

Auto finance

Make repayment less tricky. Make customers’ delight more sticky.

With labor challenges, rising interest rates—with less inventory—and inflation making repayment harder, you have an opportunity to help your servicing and collections teams perform at their full potential. Prodigal’s AI-powered applications automate and simplify your processes by guiding your agents through calls and ensuring real-time compliance.

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

Prodigal for Auto Finance

Auto Finance

Make repayment less tricky. Make customers’ delight more sticky.

Prodigal for Auto Finance

Prodigal for collections

Collections

Less talking and typing. More focus on customers.

Prodigal for collections

Collections

Less talking and typing. More focus on customers

Collections

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to collect more and resolve issues on calls faster. Automate the tedious task of note-taking during or after calls, so your agents can focus solely on their conversation, and provide the most human, authentic, and effective experience possible.

Prodigal for collections

Prodigal for healthcare

Healthcare

Maximize any size team. Do more with fewer agents.

Empower any size team of agents to be able to resolve issues on calls faster and more consistently. Ensure an authentically human and highly informed first call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.

Healthcare

Maximize any size team. Do more with fewer agents

Prodigal for healthcare

Healthcare

Less talking and typing. More focus on patients.

Streamline and scale script adherence, as well as any specific policies your agents are supposed to practice when talking to customers. Ensure an authentic and informed first-call experience for patients, so they feel that their voice is heard, and that their issues are handled with empathy and care. Train your agents to be able to respond to insurance denials and billing and benefit questions in real time, all of the time.

Prodigal for healthcare

Prodigal for banking & lending

Lending

Transform customer complaints into fully compliant customer delight.

Empower your agents to be able to focus solely on building more authentic, more engaging, and more effective connections with customers. By removing tedious tasks that distract them and by simplifying and streamlining the laundry list of procedures and compliance rules that overwhelm them, they can get the job done faster, and provide the best experience for customers.

Prodigal for lending

Banking & Lending