3 Insights into the Power of Empathy and Understanding in Collections
We analyzed 10M+ relevant agent interactions to learn more about empathy. In this blog post we share the actual results of an empathetic approach. Surprise: They're better.
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A Single Platform For AI-Powered Workflow Automation Across Your Organization
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Supercharge your agents with the first ever note-automation AI that eliminates after-call workflows & increase in-call time.
Call Notes Summarization
Standardized Notes Across All Agents
Faster Compliance Audits
Leverage natural language speech AI models to analyze every borrower interaction during loan servicing for regulatory compliance and procedural adherence.
100% Call Monitoring (FDCPA, TCPA Checks)
Client Services & Reporting
Agent Scorecards
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Score borrower accounts and deploy advanced sequencing strategies to maximize collections in a minimum number of attempts.
Account Prioritization
Propensity Score
Channel Planning
Prodigal offers a modern productivity suite to improve agent productivity and collections efficiency.
Wrap Time Analytics
Shift Planning & Load Balancing
Real-time Prompts
Average increase in agent productivity
Decrease in after-call wrap up time
Estimated dollar savings dollars per agent per year
Total savings a collection agency with 120 agents saved annually
Monthly Interactions
Call Summary Tags
Customers
“Prodigal has always demonstrated a deep understanding of the ARM industry and its domain-specific call tagging is a powerful tool. ”